Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Awards
Custom
Timeline
Generic

Vikki Benn

WILLIAMSTOWN,VIC

Summary

Demonstrates strong work ethic, adaptability, and effective communication skills. Experienced in entrepreneurial and management roles, fostering professional relationships with colleagues and clients. Proven ability to lead teams and manage administrative and sales functions while achieving organisational objectives.

Overview

29
29
years of professional experience

Work History

Front Office Duty Manager

Veriu Punthill Hotels
WILLIAMSTOWN, VIC
10.2022 - 03.2025
  • Supported Hotel Manager by maintaining high operational efficiency and overseeing administrative tasks.
    Exceeded individual guest expectations to create seamless service experiences.
    Cultivated a customer-centric culture across all business interactions.
    Represented hotel values as a dedicated brand ambassador.
    Encouraged positive leadership to foster team excellence and collaboration.
    Developed strong relationships with guests to enhance overall experience.
    Managed crises with composure, effectively resolving critical events.
    Facilitated efficient bookings and guest assistance by ensuring team knowledge of hotel offerings.

Reception Supervisor Full Time

Mooloolaba Surf Club
Mooloolaba, QLD
01.2021 - 01.2022
  • All duties and responsibilities of a Receptionist
  • Managing 5 reception staff
  • All training of new staff
  • Rostering of staff
  • Ensure reception is efficient and giving exceptional service
  • Developing and maintaining internal and external relationships with staff and external clients/customers
  • Maintaining membership databases and social memberships
  • All stocktake ordering, end of month stocktake reports
  • Implementing improvements into Reception when required
  • Encourage and acknowledge good work performance
  • Access staff training needs and incorporate training programs both internal and external
  • Counsel and discipline staff when necessary
  • Handle complaints
  • Ensure the work environment complies with the Workplace Health and Safety Legislation
  • Ensuring all reception staff meet the required Liquor Licencing
  • Assisting set up of restaurant, functions, food service and clean up
  • Maintaining a high standard of personal presentation and conduct at all times
  • Consistently demonstrate professionalism, integrity, commitment and cooperation with my reception team and within myself as a supervisor

Executive Assistant

New South Wales Police Service Head Office
Sydney, NSW
03.2002 - 02.2003
  • Extensive involvement in Project Coordination (various) in an IT based area within the Police Service
  • Minutes for the Steering Committee and Project Meetings
  • Preparing meeting papers and written reports for Management
  • Preparing and coordinating monthly reports for General Manager
  • Organising Management conferences
  • Liaising with Senior Management
  • Coordination of internal events
  • Management of all temporary staff administration
  • Maintenance and creation of files for HR procedures and staff
  • Assisting PA to General Manager on a daily basis
  • Typing of correspondence and emails
  • Upkeep of databases
  • Contract Position: Administration Services – Information Technology

Executive Legal Assistant

GIO General Insurance Law Department
Sydney, NSW
11.2000 - 03.2002
  • Drafting and typing correspondence
  • Affidavits
  • Subpoenas
  • Court Documents
  • Memos
  • Letters on behalf of Defendant and to Applicants representatives
  • Maintaining a high standard of confidentiality at all times
  • Liaising with Counsel on a day to day basis
  • Arranging medico legal appointments
  • Arranging surveillance for Defendants
  • Booking travel and accommodation for Applicant
  • Collation of material relating to Applicant
  • Responding to phone calls from Applicant
  • Accounts billing and invoicing
  • Maintaining confidentiality in a very media focused case
  • Confidential filing on behalf of Solicitor

Team Administrator (Ongoing Long Term Contract)

Temps-On-Line
Sydney, NSW
07.2000 - 11.2000
  • Assisting CEO on a daily basis Drafting and typing correspondence
  • Function organising i.e. shareholders dinner, Melbourne Cup luncheon
  • Liaising with management on day to day
  • Liaising with external clients on day to day basis
  • Customer service – speaking with candidates
  • Meeting coordination and function organisation
  • Typing of minutes
  • Presentation reports and meeting papers collation
  • Answering all telephones and responding to complicated queries
  • Booking travel and accommodation
  • Interviewing
  • Responsible for all invoices and payments
  • Maintaining and installing all office equipment
  • Diary management
  • Upkeep of office supplies

Personal Assistant to General Manager (Australasia Division) and Office Administrator

Gtech Corporation
Sydney, NSW
01.1998 - 07.2000
  • Answering all telephone calls
  • Distribution of mail and faxes
  • Email correspondence checking
  • Performing all administrative and secretarial duties
  • Drafting and typing correspondence
  • Extensive diary management
  • Booking worldwide travel and accommodation
  • Compilation and distribution of all meeting material
  • Reviewing all newspapers daily for articles of interest
  • Organising meetings and conferences
  • Organise catering, luncheons and dinners
  • Report and Meeting paper collation
  • Expense Sheet Reporting and collation of expenses to be paid
  • Confidential filing and upkeep of databases

Working Holiday
London
03.1996 - 01.1998

Guest Service Agent/Resort Receptionist

Wyndham South Pacific
Port Macquarie, NSW
01.2004
  • Perform daily checking in and out and registration of owners and guests
  • Maintenance of neat and tidy office appearance
  • Dispensing of information to owners and guests, provision of resort services
  • Coordination between other departments to ensure guests needs are attended to
  • Daily telephonist duties
  • Handling of cash and daily balancing of front office transactions
  • Sole receptionist at night for some 60 rooms – working autonomously without supervision

Hotel Receptionist

Windsor Lodge Hotel
Perth, WA
01.2003
  • Greeting Guests
  • Provision of Hotel Services
  • Coordination of telephone and online reservations
  • Providing information on tourist destinations
  • Checking in and out guests
  • Guest departure and finalisation of accounts
  • Switchboard operations – 7 incoming lines and 44 extensions
  • Extensive cash handling
  • Maintain and record cash float
  • Credit card authorisations
  • Procession of EFTPOS transactions and credit card batch statements
  • Working autonomously
  • Manage queries and complaints
  • Ensuring excellent and efficient customer service
  • Ensure security and safety of till and safe
  • Maintain office equipment
  • Typing and faxing when required

Education

Cert III - Advanced Business Studies

Avondale College
Cooranbong, NSW
01.1992

Cert IV - Advanced EA and Business Support Studies

Avondale College
Cooranbong, NSW
01.1992

Higher School Certificate -

Oxley High School
Tamworth, NSW
01.1991

Skills

  • Ecommerce
  • Business relations building
  • Selling online/building business
  • Marketing
  • Accounting
  • Excellent interpersonal skills
  • Immaculate presentation
  • Supervisory/Management
  • Client Relation Building
  • Training
  • Database management
  • Microsoft Office Suite
  • Preparation of Presentations and Reports
  • Office Management
  • Stocktake
  • Handling of Cash
  • Accounts – Payable and Receivable
  • Minute Taking
  • Report Preparation on a weekly or monthly basis
  • Expense preparation and invoicing
  • Conference and event organisation
  • Extensive diary management
  • Extensive travel organisation
  • Engineering terminology
  • Legal terminology
  • Medical terminology
  • Dictaphone Typing

Hobbies and Interests

Travel, Cooking, Reading, Arts, Music

Awards

Nominate Vikki Allum, Department: Wyndham Flynns Beach – Reception (Guest Service Agent), EXCELLENCE IN HOSPITALITY, Category for: Resorts

Custom

  • If Vikki answers the phone, or greets you personally, you can feel the sincerity in her voice. No matter what kind of day Vikki is having, her welcome is always the same.
  • Having recruited staff for reception roles over many years, it is not often that a person like Vikki comes your way. With the delay in opening of Flynns, Vikki was sent to assist Wyndham Kirra Beach. The comments I received from staff at Kirra made me doubly certain we had picked a winner! In fact they were reluctant to let her leave and begged to keep her.
  • Vikki’s secret is that she freely admits that she loves what she does. It is obvious this is so when you spend time around her. She exudes this passion on those around her, particularly when it involves working and dealing with people. Vikki not only makes the customer’s day, but she goes out of her way to effect the day of people she is working with.
  • It is a pleasure to have Vikki as the welcoming “face” of the Resort, and I know that with her fantastic abilities she will be developed into bigger roles. However if she so chose, we would be happy to leave her as the friendly welcoming first point of call, as it would be near impossible to find better!
  • Tom Scantlebury
  • Regional Manager NSW and Victoria
  • Wyndham South Pacific

Timeline

Front Office Duty Manager

Veriu Punthill Hotels
10.2022 - 03.2025

Reception Supervisor Full Time

Mooloolaba Surf Club
01.2021 - 01.2022

Guest Service Agent/Resort Receptionist

Wyndham South Pacific
01.2004

Hotel Receptionist

Windsor Lodge Hotel
01.2003

Executive Assistant

New South Wales Police Service Head Office
03.2002 - 02.2003

Executive Legal Assistant

GIO General Insurance Law Department
11.2000 - 03.2002

Team Administrator (Ongoing Long Term Contract)

Temps-On-Line
07.2000 - 11.2000

Personal Assistant to General Manager (Australasia Division) and Office Administrator

Gtech Corporation
01.1998 - 07.2000

Working Holiday
03.1996 - 01.1998

Cert III - Advanced Business Studies

Avondale College

Cert IV - Advanced EA and Business Support Studies

Avondale College

Higher School Certificate -

Oxley High School

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