Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Vikki Laidlaw

Sunshine West,Victoria

Summary

Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills. Driven and resourceful administrative professional with 20+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Dedicated C-Suite Execuitve Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills. Experienced Executive Secretary provides comprehensive administrative support to upper level team. Adept at managing calendars, preparing reports and coordinating meetings. Demonstrates excellent customer service, problem-solving, and communication skills. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Proactive Executive Assistant with demonstrated experience providing high-level administrative support to companies. Demonstrates superior communication and problem-solving abilities. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience

Work History

EA/ BP to Executive Strategy & Development

Cohealth
01.2022 - Current
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Improved office efficiency by implementing new filing systems and document management processes.
  • Assisted in the development of company policies and procedures, contributing to a more organized work environment.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
  • Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
  • Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
  • Collaborated on special projects to improve overall business operations within the organization efficiently.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
  • Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
  • Implemented time-saving solutions that significantly reduced meeting preparation times through efficient resource allocation.
  • Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
  • Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
  • Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Answered high volume of phone calls and email inquiries.
  • Facilitated training and onboarding for incoming office staff.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Used advanced software to prepare documents, reports, and presentations.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Conducted research and analyzed data to provide detailed reports on various business topics.
  • Transcribed meeting minutes to support sales, business development and senior management teams.
  • Developed and maintained automated alert systems for important deadlines.
  • Filed paperwork and organized computer-based information.
  • Updated and maintained confidential databases and records.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Created and managed office systems to efficiently deal with documentation.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Coordinated events and worked on ad hoc projects.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Took notes and dictation at meetings.
  • Handled incoming and outgoing mail, email and faxes.
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Wrote reports, executive summaries and newsletters.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Developed and maintained strong relationships with key stakeholders for improved collaboration and strategic alignment.
  • Increased client satisfaction by streamlining business processes and implementing innovative solutions.
  • Led staff and vendors in providing high level of service for owner and guests.
  • Used QuickBooks to produce monthly invoices, reports, and other deliverables.
  • Managed cross-functional teams to deliver high-quality projects on time and within budget.
  • Implemented cost-saving initiatives, resulting in significant reduction in operational expenses.
  • Played a crucial role in company growth by identifying new market opportunities and developing comprehensive strategies.
  • Secured lucrative partnerships through effective negotiation tactics and relationship building skills.
  • Contributed to increased revenue generation by designing targeted marketing campaigns that resonated with customers.
  • Supported the successful launch of new product lines through meticulous market research, planning, and execution.
  • Enhanced overall productivity by conducting thorough analyses of existing systems and recommending improvements.
  • Optimized team performance by providing continuous feedback, coaching, and development opportunities.
  • Spearheaded process improvement initiatives that led to more efficient workflows and higher employee satisfaction rates.
  • Navigated complex legal and regulatory challenges to ensure compliance across all business operations.
  • Championed diversity and inclusion efforts, fostering a positive work environment for all employees.
  • Delivered insightful data-driven recommendations that informed key decision-making processes within the organization.
  • Led contract negotiations that resulted in favorable terms for both parties while minimizing risk exposure for the company.
  • Streamlined communication channels between departments, improving overall organizational efficiency.
  • Facilitated change management processes during organizational restructuring efforts, ensuring smooth transitions for affected employees.
  • Collaborated closely with finance teams to develop accurate financial forecasts, allowing executive leadership to make informed decisions about future investments.
  • Provided exceptional customer service to clients, addressing their needs promptly while maintaining a professional demeanor.
  • Mentored junior staff members, equipping them with the skills needed to excel in their roles.
  • Managed strategic partnership initiatives to drive measurable outcomes and deeper relationships with cross-functional teams.
  • Identified opportunities to use technology and automation to enhance communication between teams and achieve business success.
  • Maintained internal control safeguards for receipt of revenue, costs and organizational budgets and actual expenditures
  • Infused and drove diversity practices into company culture, values and engagement initiatives to foster environment of inclusion and support.
  • Monitored accounts, ledgers and reporting systems to comply with regulatory requirements and corporate policy standards.
  • Developed work plans, gathered and synthesized data, led analyses and implemented recommendations to define, structure and execute strategic and operational initiatives.
  • Collaborated with colleagues and support staff to maximize team efficiency.
  • Prepared and presented reports on status of projects and initiatives.
  • Implemented processes to enforce compliance with partner agreements.
  • Negotiated contracts with partners to give equitable terms to all parties.
  • Evaluated productivity and quality of service and made recommendations for improvement to reach firm's short-term and long-term goals.
  • Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
  • Networked with other professionals and organizations to expand contacts and opportunities.
  • Established firm's financial strategy by adequately distributing funds across company, monitoring monthly budget and evaluating results.
  • Chaired partner meetings to drive discussion of matters important to firm operations, keeping discourse on-topic and moving at efficient pace.
  • Liaised between partners and internal stakeholders to resolve conflicts.
  • Monitored partner performance and provided feedback on areas of improvement.
  • Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
  • Recruited, trained and mentored attorneys, paralegals and support staff to strengthen legal team.
  • Developed and implemented strategies to enhance partner relations.
  • Interacted well with customers to build connections and nurture relationships.
  • Stayed informed on industry developments and market trends to gain competitive advantage.
  • Oversaw firm's day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal, and local regulations across organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Supported board members with timely updates and comprehensive reports, resulting in better decisionmaking.
  • Enhanced organizational efficiency by streamlining processes and implementing innovative solutions.
  • Developed and executed strategic plans to align with the organization''s mission and goals.
  • Managed budgets and financial reporting to maintain fiscal responsibility and transparency.
  • Collaborated with department heads to improve cross-functional communication and teamwork.
  • Mentored staff members for professional growth, leading to increased job satisfaction and productivity.
  • Fostered a positive work environment by creating open lines of communication and addressing concerns promptly.
  • Liaised with government agencies to secure grant funding for critical programs and initiatives.
  • Formulated policies in accordance with regulatory requirements, ensuring compliance across all aspects of the organization''s operations.
  • Strengthened relationships with key stakeholders by maintaining regular communication channels and providing valuable insights on industry trends.
  • Improved long-term sustainability by identifying growth opportunities via thorough market research.
  • Encouraged collaboration within teams by developing effective training programs focused on building strong interpersonal skills.
  • Supported and assisted executive director in management of facility budgets and business practices.
  • Developed positive relationships on behalf of company with government regulators, families, area health care community and community at large.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
  • Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
  • Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
  • Defined company roles and responsibilities to establish and enhance processes.
  • Drove strategic improvements to enhance operational and organizational efficiencies.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Executive Assistant to the Chief Executive

Cohealth
07.2021 - 01.2022
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Improved office efficiency by implementing new filing systems and document management processes.
  • Assisted in the development of company policies and procedures, contributing to a more organized work environment.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
  • Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
  • Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
  • Collaborated on special projects to improve overall business operations within the organization efficiently.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
  • Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
  • Implemented time-saving solutions that significantly reduced meeting preparation times through efficient resource allocation.
  • Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
  • Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
  • Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Answered high volume of phone calls and email inquiries.
  • Facilitated training and onboarding for incoming office staff.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Used advanced software to prepare documents, reports, and presentations.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Conducted research and analyzed data to provide detailed reports on various business topics.
  • Transcribed meeting minutes to support sales, business development and senior management teams.
  • Developed and maintained automated alert systems for important deadlines.
  • Filed paperwork and organized computer-based information.
  • Updated and maintained confidential databases and records.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Created and managed office systems to efficiently deal with documentation.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Coordinated events and worked on ad hoc projects.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Took notes and dictation at meetings.
  • Handled incoming and outgoing mail, email and faxes.
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Screened personal and business calls and directed to appropriate party.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Wrote reports, executive summaries and newsletters.
  • Used QuickBooks to produce monthly invoices, reports, and other deliverables.
  • Led staff and vendors in providing high level of service for owner and guests.

Executive Assistant to the MH Executive Team

St Vincent's Public Hospital
07.2013 - 08.2021
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Improved office efficiency by implementing new filing systems and document management processes.
  • Assisted in the development of company policies and procedures, contributing to a more organized work environment.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
  • Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
  • Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
  • Collaborated on special projects to improve overall business operations within the organization efficiently.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
  • Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
  • Implemented time-saving solutions that significantly reduced meeting preparation times through efficient resource allocation.
  • Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
  • Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
  • Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Answered high volume of phone calls and email inquiries.
  • Facilitated training and onboarding for incoming office staff.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Used advanced software to prepare documents, reports, and presentations.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Conducted research and analyzed data to provide detailed reports on various business topics.
  • Transcribed meeting minutes to support sales, business development and senior management teams.
  • Developed and maintained automated alert systems for important deadlines.
  • Filed paperwork and organized computer-based information.
  • Updated and maintained confidential databases and records.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Coordinated events and worked on ad hoc projects.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Created and managed office systems to efficiently deal with documentation.
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Handled incoming and outgoing mail, email and faxes.
  • Took notes and dictation at meetings.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Screened personal and business calls and directed to appropriate party.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Wrote reports, executive summaries and newsletters.
  • Used QuickBooks to produce monthly invoices, reports, and other deliverables.
  • Led staff and vendors in providing high level of service for owner and guests.

Manager, Undergraduate Student Placement

St Vincent's Public Hospital
07.2013 - 08.2021
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Launched new products and services with thorough market research, leading to increased revenue growth.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
  • Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
  • Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
  • Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
  • Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Improved marketing to attract new customers and promote business.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Developed detailed plans based on broad guidance and direction.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Launched quality assurance practices for each phase of development
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Managed senior-level personnel working in marketing and sales capacities.

Executive Assistant to the Director

The Royal Children's Hospital, Melbourne
07.2012 - 07.2013
  • Enhanced director''s productivity by managing calendars, scheduling appointments, and organizing meeting materials.
  • Streamlined office operations for increased efficiency through the implementation of new filing systems and procedures.
  • Coordinated travel arrangements to ensure timely arrivals and seamless experiences for the director during business trips.
  • Liaised with internal and external stakeholders, fostering strong relationships between the director and key contacts.
  • Served as gatekeeper for incoming communications, prioritizing messages and ensuring prompt responses from the director.
  • Organized high-profile events, ensuring successful execution and positive feedback from attendees.
  • Assisted in budget management, tracking expenses to maintain fiscal responsibility within the department.
  • Prepared comprehensive reports on departmental metrics, enabling informed decision-making by the director.
  • Maintained strict confidentiality while handling sensitive information, safeguarding company data and privacy concerns.
  • Provided support during board meetings by preparing agendas, taking minutes, and distributing follow-up materials to attendees.
  • Facilitated smooth project management by coordinating tasks among team members and monitoring progress towards deadlines.
  • Conducted research on industry trends to provide valuable insights for the director''s strategic planning initiatives.
  • Managed a diverse array of administrative tasks to enable the director to focus on higher-level responsibilities.
  • Collaborated with other executive assistants within the organization to share best practices and streamline processes across departments.
  • Developed presentations for the director using advanced PowerPoint skills, resulting in visually engaging content that conveyed key messages effectively.
  • Mentored junior staff members in administrative best practices to foster their professional growth within the organization.
  • Handled escalated issues with professionalism and diplomacy, resolving conflicts swiftly while maintaining strong working relationships with all parties involved.
  • Contributed ideas during strategy sessions which led to improvements in overall efficiency of departmental processes.
  • Maintained an organized and up-to-date database of contacts, ensuring easy access to critical information for the director.
  • Assisted in onboarding new team members by providing training materials and support, ensuring a smooth integration into the department.
  • Handled confidential and sensitive information with discretion and tact.
  • Answered high volume of phone calls and email inquiries.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Used advanced software to prepare documents, reports, and presentations.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Facilitated training and onboarding for incoming office staff.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Conducted research and analyzed data to provide detailed reports on various business topics.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Transcribed meeting minutes to support sales, business development and senior management teams.
  • Developed and maintained automated alert systems for important deadlines.
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Screened personal and business calls and directed to appropriate party.
  • Filed paperwork and organized computer-based information.
  • Updated and maintained confidential databases and records.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Created and managed office systems to efficiently deal with documentation.
  • Coordinated events and worked on ad hoc projects.
  • Handled incoming and outgoing mail, email and faxes.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Took notes and dictation at meetings.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Wrote reports, executive summaries and newsletters.
  • Used QuickBooks to produce monthly invoices, reports, and other deliverables.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Led staff and vendors in providing high level of service for owner and guests.

Customer Service Executive

ParcelNet Logistics
09.2010 - 07.2013
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined communication channels for improved efficiency in handling customer concerns.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Implemented new protocols to optimize team performance and deliver consistent results.
  • Collaborated with cross-functional teams to improve overall customer experience within the company.
  • Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
  • Monitored key performance indicators to ensure continuous improvement in service quality.
  • Coached and mentored junior team members, contributing to their professional growth and development.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Drove process improvements aimed at increasing operational efficiency and reducing wait times for customers.
  • Conducted regular performance evaluations, identifying areas for improvement and implementing necessary changes.
  • Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
  • Played a pivotal role in successful product launches by effectively communicating features and benefits to potential clients.
  • Organized training sessions focused on enhancing team members'' product knowledge and problem-solving abilities.
  • Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
  • Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
  • Spearheaded initiatives that streamlined work processes, enabling the team to handle more calls efficiently without compromising on client satisfaction levels.
  • Facilitated team meetings and workshops to encourage open communication, sharing of best practices, and the development of new ideas for enhancing customer service delivery.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Developed working relationships with internal and external customers while assisting with account management duties.
  • Informed customers of upcoming promotions and deals to boost sales.
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
  • Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
  • Employed comprehensive benchmarks to establish and monitor customer service standards.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Corresponded with delinquent customers to collect payments and make billing arrangements.
  • Asked open-ended questions and researched issues in system to resolve various customer billing errors.
  • Evaluated interactions between associates and customers to assess personnel performance.
  • Persuaded customers to sign up for customer loyalty program to generate additional company revenue.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.
  • Managed timely and effective replacement of damaged or missing products.
  • Sought ways to improve processes and services provided.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Cross-trained and provided backup support for organizational leadership.
  • Trained staff on operating procedures and company services.
  • Developed and updated databases to handle customer data.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Cross-trained and backed up other customer service managers.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Investigated and resolved accounting, service and delivery concerns.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Implemented and developed customer service training processes.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Created and maintained detailed database to develop promotional sales.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Education

Bachelor of Science - Sports Science

University of Surrey
Surrey, United Kingdom
09.2002

Skills

  • Office Administration
  • Calendar Management
  • Meeting planning
  • Vendor negotiation
  • Expense Reporting
  • Presentation Development
  • Travel Arrangements
  • Executive Support
  • Document Preparation
  • Technical Support
  • Risk Management
  • Mail Management
  • Travel administration
  • Scheduling
  • Strategic Planning
  • Customer Service
  • Business Administration
  • Quality Control
  • Staff Management
  • Database Management
  • Office Management
  • Report Writing
  • Business Writing
  • Project Oversight
  • Social Media Management
  • Administrative Support
  • Invoice Processing
  • Conflict Management
  • Spreadsheet tracking
  • Human Resources Management (HRM)
  • Performance Improvement
  • Project Management
  • Appointment Setting
  • Policy Enforcement
  • Extensive vocabulary
  • Proofreading
  • Information confidentiality
  • Meticulous attention to detail
  • Labor Relations
  • Phone Etiquette
  • Multi-line phone proficiency
  • Legal administrative support
  • Bookkeeping
  • AS/400
  • Professional and mature
  • Mail handling
  • File Organization
  • Report Analysis
  • Advanced MS Office Suite
  • Schedule & calendar planning
  • Conference planning
  • Excel spreadsheets
  • Report Generation
  • Project Planning
  • Schedule Management
  • Process Improvements
  • Social media knowledge
  • Task Delegation
  • Filing and data archiving
  • Resourceful
  • Strong Problem Solver
  • Customer Service-Oriented
  • Payroll
  • AR/AP
  • QuickBooks expert
  • Videoconference preparation
  • Interpersonal Communication
  • Business Correspondence
  • Report Development
  • Financial Services
  • Travel Coordination
  • Accounting
  • Compensation and benefits
  • Payroll Processing
  • Budget Preparation
  • Report Distribution
  • Visitor Greeting
  • File Maintenance
  • Materials Organization
  • Logistics Coordination
  • Work Coordination
  • Invoice Management
  • Administrative Oversight
  • Executive Schedule Management
  • Call Routing
  • Catering Coordination
  • Access Control
  • Expenditures Oversight
  • Travel Itineraries
  • Calendar and Scheduling Software
  • Analytical Skills
  • Problem-solving abilities
  • Active Listening
  • Interpersonal Skills
  • Travel Arrangement Coordination
  • Goal Minded
  • Travel Planning
  • Video Conferencing Software
  • Team Collaboration
  • Analytical Thinking
  • Work Prioritization
  • Microsoft Office
  • Staff Training
  • Excellent Communication
  • Team Leadership
  • Professionalism
  • Workflow Improvements
  • Continuous Improvement
  • Performance Assessments
  • Data Research and Compilation
  • Documentation and Recordkeeping
  • Attention to Detail

Accomplishments

    OLY former athlete- Judo

Timeline

EA/ BP to Executive Strategy & Development

Cohealth
01.2022 - Current

Executive Assistant to the Chief Executive

Cohealth
07.2021 - 01.2022

Executive Assistant to the MH Executive Team

St Vincent's Public Hospital
07.2013 - 08.2021

Manager, Undergraduate Student Placement

St Vincent's Public Hospital
07.2013 - 08.2021

Executive Assistant to the Director

The Royal Children's Hospital, Melbourne
07.2012 - 07.2013

Customer Service Executive

ParcelNet Logistics
09.2010 - 07.2013

Bachelor of Science - Sports Science

University of Surrey

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Vikki Laidlaw