Vikki Phillips
Cummins,SA
Summary
I am an enthusiastic, self motivated, reliable, responsible and hard working person. I am a mature team worker able to adapted to all challenging situations. I am able to work well both in a team environment as well as using my own initiative. Customer service is one of many strength i enjoy looking after the customers needs and wants .
I am a honest no-nonsense Lady and have the ability to communicate with all age groups and nationalities with respect and care.
My hobbies are going to the beach, fishing, camping going for drives exploring the great out doors.
Look forward to hearing from you in the near future .
Overview
31
31
years of professional experience
Work History
Assistant Store Manager
IGA Cummins (Airvoice Retail Group)
01.2021 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Customer Service,
- Weekly Rosters, Daily Banking and stock control.
- Fruit and Vegetable Preparation and ordering
- Dairy Stock Control
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Customer Service Officer
Bendigo Bank (Cummins Community Bank)
07.2008 - 12.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Communicated with clients regarding account services, statements, and balances.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Handled customer inquiries and suggestions courteously and professionally.
Hospitality Trainee
Cummins Community Hotel
01.1993 - 12.2000
- One Year Traineeship then Full time employment for the next 7 years
- Food and Beverage attendant, Gaming Officer (RSA)
- Kitchen hand, cooking and waitressing
- Customer Service
- Administration, payroll, management roll when Owner took leave
- Developed and maintained positive relationships with guests for satisfaction.
Education
No Degree - Hospitality, Customer Service Food And Beverages
Port Lincoln TAFE SA
Port Lincoln, SACummins Area School
Cummins, SASkills
- Store Organization
- Records Management
- Stock Management
- Customer Relations
- Staff Scheduling
- Staff Supervision
- Time Management
- Retail Operations
- Customer Service
- POS Systems
Personal Reference
MIchael Howell - Chairman Cummins Community Bank
0458 762 358 - mick.howell@bigpond.com
Anna Richardson - Previous Owner Cummins IGA
0427 824 311- cumminstrading@gmail.com
Timeline
Assistant Store Manager
IGA Cummins (Airvoice Retail Group)
01.2021 - Current
Customer Service Officer
Bendigo Bank (Cummins Community Bank)
07.2008 - 12.2020
Hospitality Trainee
Cummins Community Hotel
01.1993 - 12.2000
No Degree - Hospitality, Customer Service Food And Beverages
Port Lincoln TAFE SA
Cummins Area School
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