Vikki Pashley
Martin, WA,WA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Service Manager
Sparrow Early Learning
01.2014 - Current
- Engaged with parents and families to build positive relationships for children to thrive.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Supervised and managed team of childcare professionals to guarantee highest standards of care.
- Developed relationships with community organizations to provide additional resources and services to families.
- Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
- Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Maintained records of service transactions and customer feedback for future reference.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Analyzed service reports to identify areas of improvement.
- Implemented strategies to increase customer service satisfaction ratings.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Lead Educator
Great Beginnings
02.2011 - 01.2014
- Built relationships and communicated with parents to provide best learning environment for children.
- Trained and supervised new Educators to apply best teaching practices and comply with policies and procedures.
- Collaborated with adults and children to provide safe and educational experience.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Met regularly with team of Educators to discuss best practices and develop innovative teaching strategies.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Monitored student progress and adjusted instruction to meet individual needs.
- Developed and implemented useful behaviour management strategies to instill discipline and compliance with conduct code.
- Created and developed lesson plans to meet childrens' academic needs.
Education
Diploma of Children's Service CHC50302 - Early Childhood Education
Meerilinga
Perth, WA10.2010
Skills
- Work Planning and Prioritization
- Schedule Management
- Culture Development
- Multiple Priorities Management
- Estimating and Quoting
- Service Documentation
- Performance Evaluations
- Customer Service
- Budget Control
- Staff Supervision
- Conflict Resolution
- Employee Training and Development
- New Employee Hiring
- Shift Scheduling
- Workplace Safety
- Inventory Management
- Policy and Procedure Enforcement
- Strategic Business Planning
- Relationship Building
- Time Management
- Coaching and Mentoring
- Leadership Development
- Risk Management
- Team Leadership
- Staff Management
- Employee Supervision
- Financial Controls
- Team Collaboration and Leadership
- Reliable and Responsible
- Flexible Schedule
- Business Development
- Problem-Solving
- Critical Thinking
- Positive Attitude
- Staff Motivation
- Office Administration
- Documentation and Reporting
Accomplishments
- CPR training January 2023
- First Aid Training January 2023
- Leadership Essentials March 2022
- Safe sleep Training February 2023
- Food safe April 2023
- Child protection February 2023
Timeline
Service Manager
Sparrow Early Learning
01.2014 - Current
Lead Educator
Great Beginnings
02.2011 - 01.2014
Diploma of Children's Service CHC50302 - Early Childhood Education
Meerilinga
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