Vikky Clements
Kogarah,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
School Administrator
Yagoona Public School
10.2022 - Current
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Served as liaison between parents and students.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Learn to Swim Instructor
Bluefit
06.2019 - 05.2022
- Taught students pool and water safety guidelines.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Prepared equipment before each class class and stored items promptly after classes.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Adapted teaching techniques to different learning styles.
- Taught daily swim instruction to students varying in ages and skill levels.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
Call Center Customer Service Representative
BlueFit Health Club
02.2020 - 03.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Addressed customer account discrepancies and concerns.
- Maintained and managed customer files and databases.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Approved and terminated customer contracts upon request.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Bethany College
Hurstville, NSW10.2021
M.D. - Doctor of Medicine
Maquarie Univeristy
Sydney, NSW02.2027
Skills
- Staff Support
- School Community Relations
- Monitor Attendance
- School Administration
- School Event Coordination
- Academic Administration
- Microsoft Office
- First aid and CPR
- Sickbay
- Student and Parent Relations
Certification
- CPR and First Aid
- Working with children check
- Food safety Handling Certificate
- Lifeguard licence
- Swim Australia course
Languages
Spanish
Professional Working
Timeline
School Administrator
Yagoona Public School
10.2022 - Current
Call Center Customer Service Representative
BlueFit Health Club
02.2020 - 03.2022
Learn to Swim Instructor
Bluefit
06.2019 - 05.2022
High School Diploma -
Bethany College
M.D. - Doctor of Medicine
Maquarie Univeristy
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