Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Reference
Timeline
Generic

Vikram Kumar

Perth,WA

Summary

Motivated employee with strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised, quickly mastering new skills, and adding value to organizations. Skilled in collaboration, interpersonal communication, and multitasking while meeting tight deadlines. Personable and dedicated Customer Service Representative with extensive experience in the cleaning industry. Solid team player with an upbeat, positive attitude and proven ability to establish rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a passion for building relationships, cultivating partnerships, and growing businesses.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Site Supervisor

Intrepid Cleaning
10.2024 - Current
  • Supervised daily cleaning operations to ensure compliance with quality standards and client specifications.
  • Trained and mentored new staff on safety protocols and efficient cleaning techniques.
  • Collaborated with management to develop site-specific cleaning schedules and workflows.
  • Conducted regular inspections to identify areas for improvement in service delivery and efficiency.
  • Analyzed operational processes to streamline workflows and improve overall team performance.
  • Maintained records and logs of work performed and materials and equipment used.
  • Worked with personnel and managers to meet strict timelines.

Client Services Officer

Serco
02.2021 - 08.2024
  • Reported complex client issues, questions and needs to management.
  • Identified and developed new business opportunities through client contracts.
  • Assisted in risk assessment and mitigation activities and promptly resolved service issues.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Coordinated service delivery processes, ensuring compliance with operational standards and regulations.
  • Delivered exceptional client support, enhancing customer satisfaction and loyalty.

Team Supervisor

BIC Services
07.2022 - 05.2023
  • Trained employees on daily tasks and coached to improve performance.
  • Assigned tasks to employees and supervised activities to meet operational needs and boost customer satisfaction.
  • Enforced procedures and policies for safety and quality services.
  • Led team by answering questions and solving complex problems daily.
  • Delegated daily tasks to team members to optimize group productivity.

Security Officer

NPB Security
11.2020 - 02.2021
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Guarded restricted areas to prevent unauthorized entry.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Monitored premises and recorded activity in daily officer reports.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Verified photo IDs and tickets to allow guests passage.
  • Completed incident reports to record security or loss prevention incidents.

Team Supervisor

Serco
07.2019 - 02.2021
  • Trained employees on daily tasks and coached to improve performance.
  • Held performance evaluation meetings to discuss key performance indicators and address areas needing improvement.
  • Led team by answering questions and solving complex problems daily.
  • Conducted quality checks and accuracy audits.
  • Communicated with customers to assist and promote outstanding experiences.

Assistant Chef

SK Indian Restaurant
10.2018 - 01.2020
  • Maintained kitchen order by thoroughly cleaning grills, stoves, counters and tables.
  • Rotated frozen and refrigerated food items with new deliveries to prevent spoilage.
  • Prepared dish ingredients by chopping vegetables, meats and garnishes.
  • Monitored food budget and purchased supplies according to available funds and expected demand.
  • Prepared and cooked food under head chef's direction, following recipes and cooking instructions.

Team Member

Cleandustrial Services
12.2014 - 07.2019
  • Addressed customer needs, responding to specific requests.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Rotated through series of different stations based on team needs.
  • Improved knowledge and productivity through continuous education and learning from senior team leaders.

Education

Diploma of Hospitality Management -

Australian Technical College WA
Perth, WA

Certificate II in Security Operations -

Integrated Training
Victoria Park

Skills

  • Multitasking and Prioritization
  • Customer Service
  • Understanding Customer Needs
  • Creative Problem Solving
  • Business Development
  • Time Management
  • Teamwork and Collaboration
  • Team supervision
  • Site coordination

Certification

  • Australian drivers licence
  • Working with children check.


Languages

English
Hindi

Interests

  • Playing Sports
  • Long drives
  • Reading books

Reference

  • Loku Sudharman (Serco) +61 405 261 001
  • Gurpreet Singh (Serco) +61 426 806 778

Timeline

Site Supervisor

Intrepid Cleaning
10.2024 - Current

Team Supervisor

BIC Services
07.2022 - 05.2023

Client Services Officer

Serco
02.2021 - 08.2024

Security Officer

NPB Security
11.2020 - 02.2021

Team Supervisor

Serco
07.2019 - 02.2021

Assistant Chef

SK Indian Restaurant
10.2018 - 01.2020

Team Member

Cleandustrial Services
12.2014 - 07.2019

Diploma of Hospitality Management -

Australian Technical College WA

Certificate II in Security Operations -

Integrated Training

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