VIKRAM SINGH
Box Hill,NSW
Summary
Efficient Customer Service Coordinator focused on resolving customer concerns quickly to maximize satisfaction. Well-versed in operational standards and best practices in Customer Service Industry. Hardworking, disciplined and reliable manager with demonstrated record of success.
Overview
6
6
years of professional experience
Work History
Customer Service Coordinator
Cleanaway Daniels
09.2020 - Current
- Manage a team of 5 customer service representatives and ensure they meet the business' customer service goals
- Resolve complex queries and complaints to customers' satisfaction via phone, email, and social media to maintain positive business relationships
- Analyze customer complaints and assist management team in developing new procedures and promotions to address issues and improve customer satisfaction
- Updating customer records using business software i.e Microsoft Office
- Monitor stock levels via inventory system and communicate any supply chain issues with customers.
Customer Service Representative
CEVA Logistics
10.2017 - 02.2020
- Responded to customer requests for products, services, and company information
- Demonstrated exceptional customer service while handling a high volume of customer calls
- Collaborated with team members to provide cross-functional support, assisting with escalated calls to resolve complex issues and provide timely solutions
- Oversee operational fundamentals and providing a safe workplace environment.
Education
High School Diploma -
TAFE
Skills
- Customer Service
- Problem Solving
- MS Office
- Leadership/Team Management
- Excellent written and verbal communication skills
References
- Waqas (Manager), 0435099847, Cleanaway Daniels
- Guri (Manager), 0411054973, CEVA Logistics
Timeline
Customer Service Coordinator
Cleanaway Daniels
09.2020 - Current
Customer Service Representative
CEVA Logistics
10.2017 - 02.2020
High School Diploma -
TAFE
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