Vikramjeet Singh Hira
Queensland,QLD
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Store Support Manager
Big W
04.2024 - Current
- Coordinated promotional events and sales initiatives for seasonal launches, driving customer traffic and increasing revenue during key periods.
- .Participated in regional meetings and conferences to stay updated on industry developments, applying new insights to improve store performance.
- Managed approximately 30 incoming calls, emails and faxes per day from customers and Management.
- Assisted in recruiting, interviewing, and hiring qualified candidates who contributed positively to the store''s overall success.
- Optimized inventory management, resulting in decreased excess stock and improved product availability for customers.
- Collaborated with other store managers for best practice sharing and problem-solving initiatives that benefited all locations involved.
- Oversaw budgeting activities within assigned areas of responsibility, adhering closely to financial targets set by upper management.
- Coordinated with store departments to address operational issues promptly, ensuring minimal disruption to daily operations.
- Conducted regular audits of sales floor standards compliance, maintaining a clean and visually appealing shopping environment for customers.
Digital and Service Leader (Manager)
Big W
01.2024 - Current
Digital and Service Leader (Manager)
Big W
05.2020 - 12.2023
- Ensured the online department under stays always on Rank No1 in the whole area group, hence delivering strong results.
- Meeting all KPI in time always.
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
- Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
- Collaborated with other departments to resolve complex client issues quickly and effectively.
- Maintained detailed records of customer interactions, enabling accurate reporting and analysis to inform future improvements.
- Managed a team of service representatives, ensuring consistent quality across all interactions.
- Enhanced staff productivity with regular training sessions and performance evaluations.
- Identified areas for improvement in company-wide service standards through regular audits and feedback analysis.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Established a high level of trust with clients by consistently delivering on commitments and maintaining open lines of communication.
- Ensured compliance with industry regulations through diligent documentation and adherence to established procedures.
- Balanced staffing levels appropriately according to demand fluctuations, optimizing labor costs without sacrificing service quality.
- Evaluated customer service staff performance and provided constructive feedback.
Acting Manager, Night Fill
Big W
05.2019 - 04.2020
- Assessing and working as per priorities set by manager/team leader
- Training new team members
- Prepare the store for the next day by guiding the team and assigning tasks
- Assist customers locate and transport items when working during store hours
- Collect and transport items from the dock to the sales floor for shelving and stocking
- Label goods with prices if requested and discard expired items that have not been sold.
- Accomplished multiple tasks within established time-frames.
- Successfully ran the team of over 30 members to attain results during busy events.
Network and System Engineer
Winsoft Computers
11.2010 - 02.2019
- Handling customer queries, signing up new customers, retrieving customer data, presenting relevant project information
- Train new employees in use of work-based applications, entering customer information and organizing/maintaining customer interaction log
- Dealing with clients and working on the feedback for the network support over various projects provided by company
- Updating and maintain the database entries using the Microsoft Office Suite
- Preparing questionnaire related to various projects and coordinate between clients and networking team
- Setting up accounts and ensuring delayed invoices are processed by the customers
- Install and Maintain Various Servers, Routers and Switches, Install and Manage SQL Server 2000 Databases including setting up Backups and replication to Standby Servers
- Manage load Balancing, Maintain Active Directories and Exchange Server
- Create and implement training plan for new and existing employees
- Inspect, manage and co-ordinate projects
- Train new employees and ensure KPIs is met
- Responsible for conducting exams under Pearson Vue (GMAT, PTE etc.)
Inventory Desk Assistant
Eastpack Pvt Ltd
03.2010 - 08.2010
- Worked as team leader, trainer and night supervisor
- Managing all International orders including invoices and dispatching to correct customers
- Successfully and effectively managed a team over 30 team members.
- Allocating the order as per customer requirement and priority on right time
- Updating all the order status into system correctly
- Supervise Production Department and ensure timely completion of orders
- Maintaining continuous communication among all Departments to full-fill the right order allotment and good production
- Helping EDI (Electronic Data Interchange) Department to rectifying issues pertaining to invoicing and ordering.
Education
MCITP (Microsoft Certified IT Professional) -
Microsoft
Chandigarh01.2011
CCNA (Cisco Certified Networking Associate) -
Microsoft
Chandigarh01.2011
National Diploma in Computing, Level 7 -
Auckland Wise Institute
Auckland, New Zealand11.2009
Bachelor of Science -
GJIMT
Mohali, India05.2008
Skills
- First Aid trained
- Budgeting and finance
- Team Leadership
- Effective leader
- Budget Planning
- Store maintenance
- Employee Scheduling
- Expertise in People Management
- Store operations
References
Available upon request
Timeline
Store Support Manager
Big W
04.2024 - Current
Digital and Service Leader (Manager)
Big W
01.2024 - Current
Digital and Service Leader (Manager)
Big W
05.2020 - 12.2023
Acting Manager, Night Fill
Big W
05.2019 - 04.2020
Network and System Engineer
Winsoft Computers
11.2010 - 02.2019
Inventory Desk Assistant
Eastpack Pvt Ltd
03.2010 - 08.2010
MCITP (Microsoft Certified IT Professional) -
Microsoft
CCNA (Cisco Certified Networking Associate) -
Microsoft
National Diploma in Computing, Level 7 -
Auckland Wise Institute
Bachelor of Science -
GJIMT
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