VIKRANT HOODA
BRISBANE,AUSTRALIA
Summary
Look for new challenges and opportunities for advancement. Finding Solutions where applicable which support commercial viability of the company, whilst at the same time adhering to company protocols.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cricket Umpire
Queensland Cricket
10.2023 - Current
- Maintained professional and impartial demeanor, fostering fairness and respect among players and coaches.
- Provided clear communication with players, coaches, and officials regarding decisions made on field.
- Upheld integrity of sport by consistently applying knowledge of cricket laws and regulations throughout each match.
- Contributed to safe playing environment by inspecting field conditions and addressing potential hazards before each game.
Team Member
Woolworths Supermarket
09.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Car Care Manager/ General Duties
Luxury ride Service Pvt Ltd.
01.2023 - 08.2023
- Generating leads and negotiating with prospective Business
- Planning of marketing programs
- Maintaining potential data of clients on daily basis
- Planning and executing marketing strategy
- Promoting Organization and products
- Developing business through motivation, counseling, and product knowledge.
Store Manager/General Duties
Inventa Cleantec Private Limited
08.2022 - 01.2023
- Tracking sales goal and reporting results as necessary
- Planning weekly/Daily Promotions and meeting planned sales
- Supervision of My team in every task
- Smooth store operation and achieving sales target
- Understand ideal customers and how they relate to our products
- Maintenance of customer's data for future references
- Managing training and development of staff.
Store Manager
Detailing Mafia Private Limited
08.2020 - 12.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Improved overall vehicle appearance with the use of professional-grade equipment and products.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Adhered to safety protocols while using chemicals and equipment to protect both employees and customers'' property.
Duty Manager / General Duties
Countdown Supermarket
07.2015 - 05.2017
- Exceptional Customer service throughout the day
- Training the staff in different departments and areas
- Keep the display standard high throughout the day
- Making sure every department complies and operates within the company policies and procedures
- Leading the team of the store during my working hours
- Responsible for recognizing strong performance in the staff and identifying and encouraging improvement where needed
- Advising employees ahead of time of the issues I want to discuss
- Sharing knowledge, skills, and experience needed in order to effectively run and develop the business.
Café Manager/ General Duties
Twilight Cafe Private Limited
05.2015 - 05.2017
- Maintained expenses below budget through accurate planning and waste reduction
- Motivated staff to execute an exceptional level of customer service leading to a direct increase in loyal, repetitive customers
- Created catering opportunities through direct promotion coupled with accurate and timely execution of all deliveries to the local companies
- Recruited, trained, and mentored the prospective staff
- Conducted weekly ordering of all supplies, food, and other required products
- Advertising and marketing the café in the community
- Accurate and timely operation of Accounts related duties such as PAYE and GST filling.
Education
Double Diploma in Tourism & Business Mangement - Tourism And Business Management
New Zealand School of Travel And Tourism
Auckland, New Zealand12.2011
Skills
- Patience and composure
- Leadership Qualities
- Integrity and Honesty
- Eye for detail
- Physical Fitness
- Concentration skills
- Rules knowledge
- Decision consistency
Certification
- Full Driver's licence
- Blue card holder
- Fortlift licence
- Sale of liquor licence
- General Manager's certificate
- Health and safety certificate
- Food safety certificate
Verbal Referees
1. Jade Hyde
Fresh con Manager
Woolwoths Kenmore, Brisbane
Contact: 0439021107
2. Rahul Saddi
Car care Head
Luxury Ride service Pvt. Ltd
Contact : +919643090100
Summary Profile
- Strengths in and Time Management skills as well as Business Development through exceptional customer service.
- Effective communicator and always strive to complete tasks to a high standard with the ability to meet deadlines.
- Versatile worker - Respectful, polite, reliable and well mannered.
- Customer Focused, Quick learner, capable of learning new tasks and retaining instructions.
- Excellent interpersonal communication skills and personal presentation.
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Timeline
Cricket Umpire
Queensland Cricket
10.2023 - Current
Team Member
Woolworths Supermarket
09.2023 - Current
Car Care Manager/ General Duties
Luxury ride Service Pvt Ltd.
01.2023 - 08.2023
Store Manager/General Duties
Inventa Cleantec Private Limited
08.2022 - 01.2023
Store Manager
Detailing Mafia Private Limited
08.2020 - 12.2022
Duty Manager / General Duties
Countdown Supermarket
07.2015 - 05.2017
Café Manager/ General Duties
Twilight Cafe Private Limited
05.2015 - 05.2017
Double Diploma in Tourism & Business Mangement - Tourism And Business Management
New Zealand School of Travel And Tourism
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