Vikrant Khetarpal
Melbourne,VIC
Summary
I am an enthusiastic, self motivated, reliable, responsible and hard working person. I am mature, experienced and adaptable to all challenging situations. I am able to work well both in team environment or individually. Im able to work under pressure and adhere to strict deadlines.
Overview
17
17
years of professional experience
Work History
Transport Driver
Self Employed
Melbourne, VIC
08.2023 - Current
- Adhered to safety regulations while driving vehicles on public roads.
- Loaded and unloaded freight in a safe and efficient manner.
- Followed established routes for delivery and pickup of goods.
- Maintained cleanliness of vehicle interior and exterior and ensured vehicle was fueled at end of shift.
- Communicated effectively with customers regarding delivery information or inquiries about shipments.
- Ensured all necessary documents were completed accurately prior to leaving the warehouse premises.
Real Estate Consultant
Self Employed
New Delhi, New Delhi, INDIA
11.2019 - 07.2022
- Provided guidance and advice to clients on the best real estate investments.
- Negotiated with buyers, sellers, landlords and tenants to reach favorable agreements.
- Developed strategies to maximize profits for investors in the real estate market.
- Advised clients on legal requirements and regulations related to real estate transactions.
- Analyzed local housing market trends and identified potential opportunities for investment.
- Created detailed financial reports outlining property values, rental rates, taxes and other costs associated with real estate investments.
- Organized open houses and other events to promote properties for sale or rent.
- Managed client portfolios consisting of residential, commercial and industrial properties.
- Established relationships with lenders, brokers and other professionals in the real estate industry.
Case Manager
Telstra
Melbourne, VIC
04.2012 - 06.2019
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Developed individualized care plans with input from clients and their families.
- Maintained accurate case records and documentation according to agency guidelines.
- Compiled reports on cases and submitted them to supervisors as required.
- Organized group activities to provide socialization opportunities for clients.
- Maintained up-to-date case records with case activity status.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Effectively used systems like Helpdesk, Seibel and many technical, backend systems.
SME/Team Leader
AEGIS
Melbourne, VIC
02.2008 - 04.2012
- Provided customer service by responding to phone and email inquiries in a timely manner.
- Developed and implemented strategies to improve team performance.
- Conducted regular meetings with the SME team to review progress and address any issues.
- Motivated and coached team members to reach goals, providing constructive feedback.
- Provided guidance on complex projects, ensuring tasks were completed accurately and efficiently.
- Monitored daily activities of the SME team, ensuring all necessary tasks were completed in a timely manner.
- Assisted in resolving conflicts between team members and provided support when needed.
- Developed and maintained relationships with customers to ensure their satisfaction.
- Investigated customer complaints and provided solutions within acceptable time frames.
- Resolved billing issues and disputes through effective problem solving techniques.
Customer Service Executive
UCMS
Melbourne, VIC
04.2007 - 12.2010
- Provided prompt and courteous service to customers via phone, email.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Collaborated with other departments to ensure customer satisfaction.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Processed orders accurately and efficiently in accordance with company policies.
- Identified opportunities for process improvement within the customer service department.
- Stayed abreast of changes in products and services offered so as to answer questions accurately.
Education
MIS (Masters in Information Systems) - Information Technology
Central Queensland University
Melbourne, VIC11.2005
Bachelors in Law - Law
Lucknow University
Lucknow, INDIA2001
Skills
- Problem Solving
- Inter personal skills
- Excellent Communicator
- Negotiation
- Sales Presentations
- Administrative Support
- Client Management
- Critical Thinking and Empathetic
- Reliable and Committed
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Nationality
Australian Citizen
Timeline
Transport Driver
Self Employed
08.2023 - Current
Real Estate Consultant
Self Employed
11.2019 - 07.2022
Case Manager
Telstra
04.2012 - 06.2019
SME/Team Leader
AEGIS
02.2008 - 04.2012
Customer Service Executive
UCMS
04.2007 - 12.2010
MIS (Masters in Information Systems) - Information Technology
Central Queensland University
Bachelors in Law - Law
Lucknow University
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