Vikranth Reddy Pittu
Brisbane,Australia
Summary
Results-oriented with track record of success in resolving technical problems and providing support for wide range of hardware and software systems. Adept at troubleshooting complex technical issues and providing hands-on support to users. Possesses excellent customer service and time management skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Technical Operations Lead
Microsoft India Private (R&D) Limited
10.2021 - 12.2023
- Optimized system performance through proactive monitoring, troubleshooting, and maintenance of hardware and software components.
- Improved IT infrastructure by implementing efficient technical operations strategies and streamlining processes.
- Enhanced team productivity by providing technical guidance and mentorship to junior staff members.
- Reduced downtime with thorough risk assessment, proactive planning, and systematic contingency measures.
- Collaborated with cross-functional teams to develop innovative solutions for complex technical challenges.
- Managed vendor relationships for procurement of hardware, software, and services, ensuring cost-effective solutions without compromising on quality.
- Implemented effective change management processes to facilitate seamless integration of new technologies into existing systems.
- Boosted overall monitoring & network efficiency by conducting routine evaluations and recommending necessary upgrades or modifications based on findings.
- Delivered timely resolutions to end-users'' technical issues by coordinating support efforts with internal teams and external vendors as needed.
- Maintained a secure technology environment through regular system updates, patching vulnerabilities, and overseeing access controls for users across all systems.
- Developed comprehensive documentation to provide clear instructions for various procedures within the IT department as well as training materials for end-users on new software implementations or updates.
- Facilitated knowledge transfer sessions among team members to share best practices in maintaining optimal system performance levels while minimizing potential risks.
- Conducted capacity planning exercises to ensure that resources were allocated appropriately according to projected growth rates within the organization''s IT infrastructure requirements over time.
- Liaised closely with stakeholders from various departments to gather feedback about their experiences using company-wide technology solutions, leading to the identification of areas for improvement and potential action plans.
- Stayed informed about industry trends and emerging technologies in order to recommend appropriate tools or processes that could help drive the organization towards its strategic goals.
- Contributed significantly to cost reduction efforts within the IT department by identifying opportunities for streamlining existing processes and adopting more efficient technologies where feasible.
- Supported business continuity planning initiatives by developing comprehensive disaster recovery strategies aimed at minimizing downtime and ensuring a rapid return to normal operations in case of unforeseen events.
- Provided basic end-user troubleshooting and desktop support.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- VM creation both windows and Linux and manage i.e Windows with ARM template in respective location of resource group
- Storage account and container creation and upload blob using container and shared the same using public containers and SAS key
- Configuring Vnet,NSG,Storage account, container and upload blob using SAS for managing azure infrastructure
- Configuring local and global Net peering across resource group, region between VMs
- Creation of Virtual Machines by choosing the right size as per the requirement
- User creation and roles assignment as per the requirement and revoking under Azure IAM
- Monitoring infrastructure and fetch out the percentage CPU metrics or data disk 1OPS consumed request by users by azure monitor and memory metrices by enabling diagnostic settings
- Involved in Incident Management on Microsoft Tools and have been able to resolve multiple Sev 1 Incidents
- Received Customer Hero title complex incident resolutions
- Good hands-on Incident, change and Problem Management
- I have knowledge in ITIL process and been certified
- Created documentation on confluence with SOP for quick turn around on common incidents
- Configuring recovery services vault and taking backup of vm under Azure backup
- Collect data from an Azure virtual machine with Azure Monitor
- Documented multiple KM articles in SNOW and created impact on Knowledge management
- SCOM Administrator with 13.2 years of experience in SCOM 2016 & SCOM 2019, SCOM 2022
- Responsible for all System Center Operations Manager (SCOM) applications and infrastructure
- Subject matter expert on Enterprise class monitoring systems including the System Center Operations Manager
- Designing, Implementing & administrating Microsoft system Center Operations manager with high availability of Management servers
- Implemented and configured standard Microsoft Management Packs: Active Directory, SharePoint, M365, IIS, SQL, Forefront and Windows Server
- Familiar with Active Directory (AD), DNS, WINS and DHCP
- Created user accounts and assigned permissions
- Researched and identified solutions to technical problems
- Configured hardware, devices, and software to set up work stations for employees
- Diagnosed and troubleshot hardware, software and network issues
- Responded to customer inquiries and provided technical assistance over phone and in person
- Basic understanding of PowerShell, WMI and SQL Queries
- Evaluate new and existing technologies and provide recommendations for monitoring and enhancements
- Expertise in Creating custom rules and monitors, Creating overrides
- Good experience in configuring and managing notifications, Importing, Exporting, creating, modifying MPs
- Having experience in troubleshooting the management packs
- Troubleshooting on critical issue of SCOM agent (heartbeat, Grey incidents) to make the SCOM environment healthy Creating scheduled reports on a weekly or monthly basis & Dashboard configuration and Keep track of configuration changes through documentation
- I have experience in migrating applications from SCOM 2k16 to 2k19, 2022 version
- Also, good knowledge of SQL to resolve the critical issue of SCOM DWH DB Having Knowledge at Citrix Monitoring and implementation
- Storage Monitoring implementation at SCOM 2016/19/22
- Having experience in Log Analytics Agents of Legacy and AMA agents in On Prem & Cloud
- Designed, tested and recommended new technologies in Microsoft Azure related to the Monitoring solutions via Azure Cloud
- Having good troubleshooting skills related to the AzureMonitoringWindowsAgent & Linux at Azure Cloud
- Good Knowledge in Splunk Administration
- Building the Virtual Servers
- User id and group Id management in Active directory
- Managing user & computer accounts through AD
- Creation, deletion and maintenance of user accounts and groups, sharing resources
- Working on the Proactive related alerts issues like Win32 Time Sync, Print Spooler , Tomcat service related issues
- Disk/RAM increase activities on the VM's, taking snapshots on servers & patching activities
- Create and Modify Domain User Accounts, Groups ,OU
Manager
Wipro Technologies
07.2021 - 10.2021
- Developed custom solutions based upon clients' strict requirements.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Prioritized projects and project tasks depending upon key milestones and deadline dates
- Developed program schedules and monitored milestones, managing production flow to guide production orders to correct and timely completion
- Assisted clients in fully integrating company solutions into current business environments, providing input on best practices and recommendations for maximizing utility of company solutions
- Having exposure in migrating the SCOM from 2012/2016 to the latest versions like 2019/2022
- Implementing and designing the SCOM according to the customer requirements
Technical Manager
Cognizant Technology Solutions
02.2018 - 07.2021
- Enhanced team productivity by implementing agile project management methodologies and streamlining workflows.
- Led cross-functional teams for successful product launches, ensuring timely delivery and high-quality results.
- Developed technical strategies to align with business objectives, driving growth and innovation within the organization.
- Mentored junior staff members, fostering a supportive environment and promoting professional development.
- Managed budgets and resources effectively, optimizing resource allocation to maximize project outcomes.
- Built trusted relationships with stakeholders through clear communication and collaborative problem-solving efforts.
- Implemented robust quality assurance protocols, mitigating risks and ensuring consistent adherence to industry standards.
- Delivered comprehensive technical training programs for staff members, enhancing overall team competency levels.
- Introduced automation tools to streamline processes and increase efficiency across multiple projects simultaneously.
- Optimized team performance by establishing clear roles, responsibilities, expectations in accordance with best practices.
- Successfully managed multiple high-stakes projects concurrently while adhering to strict timelines and budget constraints.
- Conducted thorough risk assessments for each project phase, proactively addressing potential issues before they escalated into costly problems.
- Prepared status charts for daily management meetings in Excel and PowerPoint.
- Investigated system issues and implemented resolutions to reduce downtime.
- Installed system updates to address vulnerabilities and reduce security issues.
- Responsible for all System Center Operations Manager (SCOM) applications and infrastructure
- Subject matter expert on Enterprise class monitoring systems including the System Center Operations Manager
- Designing, Implementing & administrating Microsoft system center Operations manager with high availability of Management servers
- Implemented and configured standard Microsoft Management Packs: Active Directory, SharePoint, M365, IIS, SQL, Forefront and Windows Server
- Creation of Virtual Machines by choosing the right size as per the requirement
- Built Virtual Machines from Marketplace as well as in bulk using pre-defined ARM template
- Attaching new data disk to Windows VM in azure
- Defining Virtual Networks and defining Subnets, VNet Peering's based on various requirement
- Worked on Managed disk & Unmanaged disk & created Recovery Services vault Worked on Azure Virtual Machine Scale set, autoscaling
- Create Azure storage and create container in the storage account
- Responsible for creation and management of various Azure IAAS services
- Improving azure infrastructure by cost optimization plans and maintaining best security score Handle the creation of Virtual Networks, Storage Account, new blob storage for data dumping, Configuring Backups & taking Snapshot and creating hd from snapshot or blob storage whenever required
- Maintaining SCOM Infrastructure and its health Workgroup or DMZ servers monitoring through certificates
- Multihoming of SCOM agent
- Designed & supported below monitoring solution for 10k + servers
- Services Monitoring - URL Monitoring - Event ID monitoring - Performance Monitoring with threshold - Log File Monitoring - WMI monitoring Provided training on SCOM tool for the Trainees
- Working on SolarWinds Device Addition/Modification/Deletion
- Upgraded SolarWinds successfully from 2018 > 2020.2.2 > 2020.2.4
- Worked on reporting schedules and alerting Interfaces down
- Developed custom solutions based upon clients' strict requirements
- Determined areas for improvement and implemented processes to alleviate problems
- Streamlined processes to cut downtime and optimize employee productivity.
Senior Consultant
Capgemini India Pvt Ltd
07.2015 - 02.2018
- Designing, Implementing & administrating Microsoft system center Operations manager with high availability of Management servers
- Implemented and configured standard Microsoft Management Packs: Active Directory, SharePoint, M365, IIS, SQL, Forefront and Windows Server
- Prioritized projects and project tasks depending upon key milestones and deadline dates
- Analyzed problematic areas to provide recommendations and solutions
- Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions
- Developed custom solutions based upon clients' strict requirements
- Determined areas for improvement and implemented processes to alleviate problems
- Streamlined processes to cut downtime and optimize employee productivity.
System Analyst
Getronics Solutions India Pvt Ltd
12.2014 - 07.2015
- Worked on System Center Operations Manager tool and supported the L2 activities like troubleshooting the gray agent issues, administrating the operations console
- Scheduling the Weekly/Monthly reports as per the customer requirement
- Worked on PinkWatch tool
- Collaborated with upper management to drive strategy and implement new processes
- Improved systems with addition of new features and infrastructure
- Assessed business requirements to create focused solutions
- Enhanced interfaces to promote better functionality for users like creating the dashboards and providing the access
- Investigated system issues and implemented resolutions to reduce downtime
- Installed system updates to address vulnerabilities and reduce security issues
- Provided client support on system operation and troubleshooting.
Systems Engineer
Tata Consultancy Limited
07.2010 - 12.2014
- Monitoring the complete client environment using various monitoring tools (Ex: SCOM) & proactively resolving critical issues with the help of multiple ticketing tools (Ex: ServiceNow, HPSM) Preparing and submitting daily backup report, Monthly incident report, Monthly activity report & Device count in DC to higher management
- Resource management (availability, performance, tuning), account management, disk space management, operational support, maintaining DNS records, altering DHCP scopes, group policy implementation on domain controllers
- Providing the L1/L2 support on the SCOM tool
- Delivered helpdesk service and support to customers
- Collaborated with executive team to define business requirements and systems goals
- Completed software updates and assessed security patches for optimized computer use.
Education
Bachelor of Science - Computer Science
Sri Krishna Devaraya University - S V Degree College
06.2010
Skills
- Capacity Planning
- ITIL Framework
- Disaster Recovery Planning
- IT Service Delivery
- Software Installation
- Technical Support/Troubleshooting
- Azure/Cloud Administration and Monitoring
- Customer Experience
Certification
- ITIL V3 Foundation
- AZ-900 fundamentals
Accomplishments
- Being awarded as the ACE employee for the last year at Microsoft.
- Got the 50+ high ratings as best engineer from the customers being supported on their critical issues.
Hobbies and Interests
- Travel
- Cooking
- Playing Cricket
Travelling, Movies, Cooking, Cricket
- I would love to spend my holidays over travelling and exploring new places.
- At leisure time i would enhance my cooking skills with the music around.
- I always spend sometime over the weekend on Movies and watching cricket
Languages
English
Full Professional
Telugu
Native or Bilingual
Tamil
Professional Working
Hindi
Limited Working
Timeline
IT Technical Operations Lead
Microsoft India Private (R&D) Limited
10.2021 - 12.2023
Manager
Wipro Technologies
07.2021 - 10.2021
Technical Manager
Cognizant Technology Solutions
02.2018 - 07.2021
Senior Consultant
Capgemini India Pvt Ltd
07.2015 - 02.2018
System Analyst
Getronics Solutions India Pvt Ltd
12.2014 - 07.2015
Systems Engineer
Tata Consultancy Limited
07.2010 - 12.2014
Bachelor of Science - Computer Science
Sri Krishna Devaraya University - S V Degree College
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