Vikranth Reddy Pittu

• SCOM Administrator with 13.2 years of experience in SCOM 2016 & SCOM 2019, SCOM 2022.
• Responsible for all System Center Operations Manager (SCOM) applications and infrastructure.
• Subject matter expert on Enterprise class monitoring systems including the System Center Operations Manager.
• Designing,Implementing & administrating Microsoft system Center Operations manager with high availability of Management servers.
• Implemented and configured standard Microsoft Management Packs: Active Directory, SharePoint, M365, IIS, SQL, Forefront and Windows Server.
• Familiar with Active Directory (AD), DNS, WINS and DHCP.
• Created user accounts and assigned permissions.
• Researched and identified solutions to technical problems.
• Configured hardware, devices, and software to set up work stations for employees.
• Diagnosed and troubleshot hardware, software and network issues.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Basic understanding of PowerShell, WMI and SQL Queries.
• Evaluate new and existing technologies and provide recommendations for monitoring and enhancements.
• Expertise in Creating custom rules and monitors, Creating overrides.
• Good experience in configuring and managing notifications, Importing, Exporting, creating, modifying MPs.
• Having experience in troubleshooting the management packs.
• Troubleshooting on critical issue of SCOM agent (heartbeat, Grey incidents) to make the SCOM environment healthy
• Creating scheduled reports on a weekly or monthly basis & Dashboard configuration and Keep track of configuration changes through documentation.
• I have experience in migrating applications from SCOM 2k16 to 2k19, 2022 version.
• Also, good knowledge of SQL to resolve the critical issue of SCOM DWH DB
• Having Knowledge at Citrix Monitoring and implementation.
• Storage Monitoring implementation at SCOM 2016/19/22.
• Having experience in Log Analytics Agents of Legacy and AMA agents in On Prem & Cloud.
• Designed, tested and recommended new technologies in Microsoft Azure related to the Monitoring solutions via Azure Cloud.
• Having good troubleshooting skills related to the AzureMonitoringWindowsAgent & Linux at Azure Cloud.
• Good Knowledge in Splunk Administration.
• Building the Virtual Servers.
• User id and group Id management in Active directory.
• Managing user & computer accounts through AD. Creation, deletion and maintenance of user accounts and groups, sharing resources.
• Working on the Proactive related alerts issues like Win32 Time Sync, Print Spooler , Tomcat service related issues.
• Disk/RAM increase activities on the VM's, taking snapshots on servers & patching activities.
• Create and Modify Domain User Accounts, Groups ,OU

· Configure access to shared folders and manage shared folder permissions.

• Developed custom solutions based upon clients' strict requirements.
• Prioritized projects and project tasks depending upon key milestones and deadline dates.
• Developed program schedules and monitored milestones, managing production flow to guide production orders to correct and timely completion.
• Assisted clients in fully integrating company solutions into current business environments, providing input on best practices and recommendations for maximizing utility of company solutions.
• Having exposure in migrating the SCOM from 2012/2016 to the latest versions like 2019/2022.
• Implementing and designing the SCOM according to the customer requirements

• Responsible for all System Center Operations Manager (SCOM) applications and infrastructure.
• Subject matter expert on Enterprise class monitoring systems including the System Center Operations Manager.
• Designing, Implementing & administrating Microsoft system center Operations manager with high availability of Management servers.
• Implemented and configured standard Microsoft Management Packs: Active Directory, SharePoint, M365, IIS, SQL, Forefront and Windows Server.
• Maintaining SCOM Infrastructure and its health
• Workgroup or DMZ servers monitoring through certificates.
• Multihoming of SCOM agent.
• Designed & supported below monitoring solution for 10k + servers.

- Services Monitoring

- URL Monitoring

- Event ID monitoring

- Performance Monitoring with threshold

- Log File Monitoring

- WMI monitoring

• Provided training on SCOM tool for the Trainees.
• Working on SolarWinds Device Addition/Modification/Deletion.
• Upgraded SolarWinds successfully from 2018 > 2020.2.2 > 2020.2.4.
• Worked on reporting schedules and alerting Interfaces down.
• Developed custom solutions based upon clients' strict requirements.
• Determined areas for improvement and implemented processes to alleviate problems.
• Streamlined processes to cut downtime and optimize employee productivity.
• Assessed needs for projects and made proposals to senior executives.

• Designing, Implementing & administrating Microsoft system center Operations manager with high availability of Management servers.
• Implemented and configured standard Microsoft Management Packs: Active Directory, SharePoint, M365, IIS, SQL, Forefront and Windows Server.
• Prioritized projects and project tasks depending upon key milestones and deadline dates.
• Analyzed problematic areas to provide recommendations and solutions.
• Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
• Developed custom solutions based upon clients' strict requirements.
• Determined areas for improvement and implemented processes to alleviate problems.
• Streamlined processes to cut downtime and optimize employee productivity.

• Worked on System Center Operations Manager tool and supported the L2 activities like troubleshooting the gray agent issues, administrating the operations console.
• Scheduling the Weekly/Monthly reports as per the customer requirement.
• Worked on PinkWatch tool.
• Collaborated with upper management to drive strategy and implement new processes.
• Improved systems with addition of new features and infrastructure.
• Assessed business requirements to create focused solutions.
• Enhanced interfaces to promote better functionality for users like creating the dashboards and providing the access.
• Investigated system issues and implemented resolutions to reduce downtime.
• Installed system updates to address vulnerabilities and reduce security issues.
• Provided client support on system operation and troubleshooting.

• Monitoring the complete client environment using various monitoring tools (Ex: SCOM) & proactively resolving critical issues with the help of multiple ticketing tools (Ex: ServiceNow, HPSM)
• Preparing and submitting daily backup report, Monthly incident report, Monthly activity report & Device count in DC to higher management.
• Resource management (availability, performance, tuning), account management, disk space management, operational support, maintaining DNS records, altering DHCP scopes, group policy implementation on domain controllers.
• Providing the L1/L2 support on the SCOM tool.
• Delivered helpdesk service and support to customers.
• Collaborated with executive team to define business requirements and systems goals.
• Completed software updates and assessed security patches for optimized computer use.