Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

VIKTORIA KROAGER

Byron Bay,NSW

Summary

I am a 22-year-old woman from Denmark, seeking full or part-time work in Australia on a one-year Working Holiday visa. With hands-on experience in team management, customer service, retail, and food safety, I specialize in improving operations, enhancing customer satisfaction, and fostering a positive work environment. My direct involvement in staff training and complaint resolution allows me to quickly adapt to new teams and contribute effectively from day one.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

OiSTER
Copenhagen
03.2022 - Current
  • Responded professionally to customer inquiries about products, services, and company information
  • Analysed customer service trends to identify improvement areas and provided management feedback
  • Followed up with customers to ensure satisfaction and maintain high service standards

Shift Manager

McDonald's
Copenhagen, DK
07.2021 - 03.2022
  • Excelled in various store roles, supporting front-line staff during peak times
  • Collaborated with colleagues to enhance customer experience and streamline storefront operations
  • Trained and mentored new employees, driving team performance and efficiency
  • Maintained a calm and positive demeanour during high-volume periods, setting a constructive example for the team

Restaurant Waiter

Restaurant Venezia
Copenhagen, DK
03.2020 - 01.2022
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Complied with all health department regulations regarding food handling, storage and sanitation standards.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.

Retail Associate

Molly's World
Bornholm
05.2018 - 01.2020
  • Addressed customer inquiries and resolved issues in line with store policies
  • Maintained a well-organized and visually appealing sales floor by replenishing stock and arranging displays
  • Managed cash register operations, including cash handling, change counting, and coupon processing

Education

High School Diploma -

Campus Bornholm
Bornholm
06.2021

Skills

  • Team management
  • Complaint resolution
  • Retail experience
  • Mentoring and coaching
  • Expertise in Hygiene
  • Point of Sale (POS) system operations

Certification

RSA License, Hygiene Course, Shift Leader Transition, Communication and personal development

Timeline

Customer Service Representative

OiSTER
03.2022 - Current

Shift Manager

McDonald's
07.2021 - 03.2022

Restaurant Waiter

Restaurant Venezia
03.2020 - 01.2022

Retail Associate

Molly's World
05.2018 - 01.2020

High School Diploma -

Campus Bornholm

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VIKTORIA KROAGER