Viktoria Noeske
SYDNEY,NSW
Summary
Dedicated service professional with extensive experience in customer service, hospitality, and fitness environments.
Proficient in client relations, order management, and team leadership, with a strong record of enhancing customer
satisfaction. Skilled in SAP and digital tools, ensuring efficient operations and excellent service delivery. Seeking to
leverage expertise in a dynamic customer-focused role.
Overview
15
15
years of professional experience
Work History
Wool Handler
Shaw Shearing and Crutching Pty. Ltd.
, South Australia
11.2025 - 03.2026
- Maintained cleanliness of work area to ensure compliance with safety standards.
- Assisted shearers by managing fleece and ensuring smooth workflow.
Customer Service Representative
Beiersdorf Australia
Sydney
05.2025 - 11.2025
- Managed end-to-end order processing, reporting, and performance tracking in SAP to support efficient retail operations.
- Acted as primary point of contact for major retail partners, building strong B2B relationships and ensuring clear communication across teams.
- Resolved partner inquiries related to orders, deliveries, and accounts, providing timely solutions and maintaining high service standards.
Experience Host and Studio Support
Holmes Place
Berlin
05.2023 - 03.2025
- Promoted memberships and services while providing guidance on fitness programs and studio offerings.
- Performed computer-based administrative and reception duties to support daily operations.
- Supported the launch of new fitness class formats and boutique studio openings.
- Conducted membership consultations and guided clients toward suitable fitness programs
- Managed front desk operations and supported administrative tasks
Production and Customer Service Manager
Advena Handelsgesellschaft
Berlin
06.2021 - 04.2023
- Delivered friendly and professional customer service, enhancing interdepartmental collaboration.
- Point of contact for production employees.
- Executed daily operational tasks efficiently, ensuring seamless workflow.
- Streamlined social media presence, boosting engagement and visibility.
- Managed and updated online shop, ensuring product listings were accurate and user-friendly.
Waitress Supervisor
Bar Restaurant Caspari
Hamburg
05.2020 - 05.2021
- Developed daily shift schedules for waitstaff to align with business demands.
- Managed inventory, maintaining optimal stock levels for food and beverages.
- Facilitated recruitment process by interviewing and hiring qualified personnel for waitstaff team.
Waitress Supervisor
Kaffeekirsche Roastery
Berlin
01.2019 - 04.2020
- Trained and mentored new staff on service standards and menu knowledge.
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Oversaw food preparation, production and presentation according to quality standards.
Waitress
elbgold Röstkaffee GmbH
Hamburg
09.2013 - 11.2018
- Delivered excellent customer service in a fast-paced café environment.
- Handled POS transactions and cash payments with accuracy.
- Assisted with food preparation to support efficient kitchen and service operations.
Event Hostess
Agentur Stelzer
Berlin
07.2011 - 02.2013
- Supported hotel service, corporate events, and trade fairs to enhance guest experiences.
- Anticipated guest needs and responded to inquiries promptly to ensure satisfaction.
- Coordinated with management to fulfill responsibilities for successful event hosting.
Education
Bachelor of Arts - Economics And Culture of China
University of Hamburg
Hamburg, Germany01-2025
High School Diploma -
Humboldt Gymnasium
Berlin, Germany01-2013
Skills
- Client Relations & Customer Service
- CRM & Database Management (SAP, Excel)
- Communication & Stakeholder Coordination
- Problem Solving & Process Improvement
- Team Collaboration & Organizational Skills
Languages
English
Full Professional
German
Native/ Bilingual
Chinese (Mandarin)
Elementary
Timeline
Wool Handler
Shaw Shearing and Crutching Pty. Ltd.
11.2025 - 03.2026
Customer Service Representative
Beiersdorf Australia
05.2025 - 11.2025
Experience Host and Studio Support
Holmes Place
05.2023 - 03.2025
Production and Customer Service Manager
Advena Handelsgesellschaft
06.2021 - 04.2023
Waitress Supervisor
Bar Restaurant Caspari
05.2020 - 05.2021
Waitress Supervisor
Kaffeekirsche Roastery
01.2019 - 04.2020
Waitress
elbgold Röstkaffee GmbH
09.2013 - 11.2018
Event Hostess
Agentur Stelzer
07.2011 - 02.2013
Bachelor of Arts - Economics And Culture of China
University of Hamburg
High School Diploma -
Humboldt Gymnasium