Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Viktorija Andrijevica

East Maitland ,NSW

Summary

Dedicated and adaptable individual with a strong background in hospitality, known for delivering excellent customer service and maintaining a positive, solution-focused attitude. Experienced as a full-time parent, bringing exceptional time management, multitasking, and problem-solving skills. Enthusiastic about re-entering the workforce and contributing to a dynamic team. Also has some volunteer experience, demonstrating a commitment to community involvement and teamwork.

Overview

10
10
years of professional experience

Work History

Stay at Home Parent

Family
04.2021 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Retail Volunteer

Salvation Army Store
07.2020 - 12.2020
  • Assisted in maintaining store cleanliness, promoting a welcoming atmosphere for customers.
  • Enhanced customer satisfaction by providing attentive and knowledgeable assistance.
  • Boosted store sales by creating visually appealing and organized merchandise displays.
  • Handled returns and exchanges professionally, maintaining compliance with company policies while addressing customer needs.
  • Provided efficient cashier services, ensuring accurate transactions and minimizing wait times for customers.

Food and Beverage Assistant

Tylney Hall
04.2017 - 09.2019
  • Successfully juggled multiple tasks and priorities in a high-pressure environment, consistently maintaining a professional demeanor and high-quality service.
  • Managed cash transactions responsibly while maintaining complete confidentiality regarding sensitive financial information from guests.
  • Developed rapport with regular patrons, remembering personal preferences to deliver exceptional service experiences.
  • Maintained a clean and organized dining area, ensuring the highest level of sanitation and hygiene standards were met.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders, resulting in positive customer feedback.
  • Assisted with setup and breakdown of events, banquets and parties to comply with logistics.

Waitress / Bartender

Monika Centrum Hotels
11.2014 - 03.2017
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Used cash registers and credit card machines to cash out customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Education

Restaurant Management -

Riga Technical School of Tourism And Creative Indu
Riga, Latvia
06.2015

Skills

  • Professionalism
  • Product knowledge
  • Safety and cleanliness standards
  • Task prioritization
  • Cash register operation
  • Time management
  • Problem-solving
  • Teamwork

Languages

Latvian
Native or Bilingual
Russian
Native or Bilingual

Timeline

Stay at Home Parent

Family
04.2021 - Current

Retail Volunteer

Salvation Army Store
07.2020 - 12.2020

Food and Beverage Assistant

Tylney Hall
04.2017 - 09.2019

Waitress / Bartender

Monika Centrum Hotels
11.2014 - 03.2017

Restaurant Management -

Riga Technical School of Tourism And Creative Indu

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Viktorija Andrijevica