Viktorija Sidorcuk

• Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
• Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
• Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
• Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
• Tactfully handled complaints from staff, management and clients using excellent problem-solving and dispute resolution skills.
• Developed open and professional relationships with team members to facilitate effective issue resolution.
• Delivered quality service with friendly and professional demeanour.
• Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
• Resolved complex customer enquiries, disputes and complaints.
• Oversaw stock control to maintain sufficient inventory levels and minimise waste.
• Resolved conflicts within the team amicably, maintaining harmony and collaboration.
• Monitored team performance, identifying areas for improvement and implementing corrective actions.
• Offered constructive feedback to employees in response to quality assurance measures.
• Developed comprehensive training programmes for new hires, enhancing team skill sets and performance.

• Receiving stock
• Checking, counting, locating
• Booking in the system

• Teaching new staff to operate machines.
• Sorting parcels

Sorting products in the shelf, by dates .

Serving food in fresh food section (Meat, snacks, salads, ready meals)

• Assisted in the onboarding of new staff, managing matters such as communicating best practices and training on production machines.
• Effectively managed and resolved last-minute absences and time off with staff.
• Managed inventory levels, ordering supplies as needed to prevent production delays due to material shortages.
• Closely monitored employee operations throughout production processes, providing extra guidance and support to those underachieving.
• Managed the problem-solving and fixing of production lines issues, usually resolving issues within 5-10 minutes.
• Ensured products were produced to high-quality and outstanding standards by quality inspecting products before dispatch.

• Putting items/ products on the shelf’s
• Serving fresh made food, snacks