VILIA RODRIGUES
Mount Waverley,Australia
Summary
Highly motivated and customer-focused professional with experience in hospitality, known for delivering excellent service and maintaining a positive work environment. Skilled in operating under pressure while adhering to the highest safety and sanitation standards. Passionate about food and exceptional customer service, seeking to contribute my expertise in a restaurant or hospitality setting.
Overview
2
2
years of professional experience
Work History
Team Member
Schnitz
Melbourne, VIC
02.2024 - Current
- Managed multiple stations, including Point-of-Sale (POS), Preparation and Assembly Station (PAS), and the salad bar
- Prepared and assembled burgers, wraps, and salads with precision, maintaining quality and presentation standards
- Efficiently handled cash and card transactions at the POS, ensuring accuracy and customer satisfaction
- Supervised and restocked fresh ingredients for the salad bar to meet food safety and hygiene standards
- Coordinated opening and closing procedures across all stations, ensuring readiness for the next shift
- Delivered exceptional customer service during peak hours, managing high-pressure environments seamlessly
- Collaborated with team members to optimize workflow, ensuring smooth operations and a positive work atmosphere
- Trained new staff in procedures and standards, fostering a culture of efficiency and excellence
Customer Service Representative
Reliance Retail
Mumbai, VIC
01.2023 - 01.2024
- Assisted customers with selecting and purchasing products, providing tailored recommendations to meet their needs
- Resolved customer inquiries and complaints promptly, ensuring high levels of satisfaction
- Operated Point-of-Sale (POS) systems efficiently for billing and payment processing, maintaining accuracy
- Maintained an organized and visually appealing store layout by restocking shelves and arranging displays
- Monitored inventory levels and coordinated with the stock team to ensure the availability of high-demand items
- Promoted ongoing offers and discounts to customers, driving increased sales
- Conducted quality checks on perishable items to ensure freshness and adherence to store standards
Education
Master of Public Health and Health Administration -
La Trobe University
Melbourne, VIC12-2025
Bachelor of Physiotherapy -
Maharashtra University of Health Sciences
Mumbai 01.2023
Skills
- Strong communication and interpersonal skills
- Exceptional teamwork
- Adaptability
- Proficiency in handling point-of-sale (POS) systems
- Managing cash/card transactions
- Food preparation and assembly expertise
- Attention to detail
- Adherence to food safety and hygiene standards
- Multitasking
- Prioritization skills
- Flexibility
- Experience in opening, closing, and restocking procedures
- Positive attitude
- Dedication to providing excellent customer service
- Time management skills
Availability
All days
References
- Josh, Team Leader, 401119094
- Marsh P, Cook, 468352696
Timeline
Team Member
Schnitz
02.2024 - Current
Customer Service Representative
Reliance Retail
01.2023 - 01.2024
Master of Public Health and Health Administration -
La Trobe University
Bachelor of Physiotherapy -
Maharashtra University of Health Sciences
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