Viliame Senimami
Karratha,WA
Summary
Accomplished Shift Manager and Bartender at Stardeck Group, adept in staff supervision and customer service focus. Spearheaded customer feedback initiatives, enhancing service quality, and excelled in safety management, ensuring regulatory compliance. Skilled in cash handling and problem-solving, I fostered team development and maintained high standards of service, contributing to a positive and efficient work environment.
Overview
2
2
years of professional experience
Work History
Shift Manager
Stardeck Group
02.2023 - Current
- Implemented customer feedback initiatives for improved service quality.
- Conducted safety inspections to ensure compliance with health regulations.
- Facilitated team meetings to discuss performance metrics and strategic objectives.
- Scheduled staff shifts to maintain optimal coverage during peak hours.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Bartender
Stardeck Group
02.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Hospitality Management - Hospitality And Tourism Management
MSL Training Centre
Auckland,New Zealand 11.2007
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Training and mentoring
- Team development
- Delegating work
- Staff training and onboarding
- Interpersonal skills
- Inventory control
- Payment processing
- Staff development
- Documentation and reporting
- Safety compliance
- Schedule management
- Shift checklists
- Shift leadership
- Financial records oversight
- Reporting and documenting
- Problem-solving
- Computer skills
- Staff supervision
- Safety management
Languages
English and fijian
Full Professional
Timeline
Shift Manager
Stardeck Group
02.2023 - Current
Bartender
Stardeck Group
02.2023 - Current
Hospitality Management - Hospitality And Tourism Management
MSL Training Centre
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