VILIAMI KAUFONONGA
Sydney
Summary
Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Footlocker Retail
12.2024 - Current
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Retail Worker
Footlocker, Footlocker
12.2023 - 02.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Event Planning Assistant
Event Planning Assistant
08.2021 - 09.2022
- Adapted quickly when unexpected changes occurred during the course of an event's planning cycle
- Developed relationships with key stakeholders in the community
- Researched potential venues based on client's needs and preferences while staying within established budget parameters
- Managed onsite operations at events such as registration, set up and break down of equipment, audio visual needs and other logistics
- Liaised with third party vendors such as caterers, florists, photographers, ensuring their services meet expectations
- Consistently delivered high quality customer service while interacting with clients prior to, during and after each event
- Managed event planning and execution using strong attention to detail and communication skills
Education
Bass Hill High School
HSC -
Northmead Creative & Performing Arts High School
11.2023
Skills
- Fast learner
- Time management
- Teamwork
- Communication skills
- Attention to Detail
- Safety Protocols
- Patience and empathy
- Customer service
Timeline
Retail Sales Associate
Footlocker Retail
12.2024 - Current
Retail Worker
Footlocker, Footlocker
12.2023 - 02.2024
Event Planning Assistant
Event Planning Assistant
08.2021 - 09.2022
HSC -
Northmead Creative & Performing Arts High School
Bass Hill High School
Similar Profiles
Emerson OrdonezEmerson Ordonez
Sales Associate at Footlocker RetailSales Associate at Footlocker Retail
Logan AtkinsonLogan Atkinson
Seasonal Sales Floor Associate at Footlocker RetailSeasonal Sales Floor Associate at Footlocker Retail
Lara YalcinkayaLara Yalcinkaya
Retail Worker at Footlocker RetailRetail Worker at Footlocker Retail