Vilikesa Tuinilotu
Melbourne,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
FIFO Utility Job
Olympic Dam Mine
10.2023 - Current
Night Auditor
Causeway Hotel
11.2022 - 09.2023
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
Front Desk Agent
Pullman Hotel Albert Park
05.2022 - 10.2022
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Administrative Assistant
Tai LOGISTIC Services
03.2021 - 02.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Front Office Team Leader
Fiji Marriott Momi Bay
08.2019 - 10.2020
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer inquiries.
- Trained and mentored new team members, ensuring consistent service delivery across the front office team.
- Implemented upselling initiatives that resulted in increased revenue from room upgrades and additional services.
- Processed check-ins and check-outs, created reservations and processed special requests.
Front Office Assistant
Sheraton Fiji Resort & Spa
11.2017 - 08.2019
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
Food & Beverage Operational Assistant
Westin Fiji Resort & Spa
01.2017 - 11.2017
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Participated in hiring processes by conducting interviews and evaluating candidates'' suitability for various roles within the organization.
- Supported accounting functions by accurately tracking expenses and revenues related to food and beverage operations.
- Coordinated special events, creating memorable experiences for guests attending parties or celebrations.
- Handled customer complaints professionally, leading to improved guest retention rates.
- Improved customer satisfaction by implementing efficient service processes and maintaining food quality standards.
Education
Fiji National University
Fiji Island03.2019
High School Diploma -
Natabua High School
Fiji Island01.2016
Websites
Languages
Hindi
Professional Working
English
Native or Bilingual
Fiji
Native or Bilingual
philiphines
Limited Working
Timeline
FIFO Utility Job
Olympic Dam Mine
10.2023 - Current
Night Auditor
Causeway Hotel
11.2022 - 09.2023
Front Desk Agent
Pullman Hotel Albert Park
05.2022 - 10.2022
Administrative Assistant
Tai LOGISTIC Services
03.2021 - 02.2022
Front Office Team Leader
Fiji Marriott Momi Bay
08.2019 - 10.2020
Front Office Assistant
Sheraton Fiji Resort & Spa
11.2017 - 08.2019
Food & Beverage Operational Assistant
Westin Fiji Resort & Spa
01.2017 - 11.2017
Fiji National University
High School Diploma -
Natabua High School
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