AXEL SWORD
Perth,Australia
Summary
Experienced in establishing and maintaining excellent communication and client relationships. Motivated and skilled in various areas. Committed to leveraging my abilities to support a company's mission. Dedicated Customer Service Representative focused on delivering high-quality care for optimal customer satisfaction. Strong time management skills and extensive knowledge of the customer service industry. Bilingual and diligent, dedicated to utilizing my skills to assist others in achieving the company's goals. Compassionate and friendly, with a patient-centered approach.
Overview
8
8
years of professional experience
Work History
Process Technician
King Kira / Silverstone
Wodgina, Australia
11.2022 - Current
- Housekeeping all areas of the fixed plant and port as required and/or directed
- Assisting maintenance workers with maintenance and servicing of plant and equipment during plant shutdowns and breakdowns
- Report any safety incident/hazard to your Supervisor within 30 minutes
- Assessed potential risks through job hazard analysis ahead of task initiation.
- Ensure 100% compliance with company policies and safety procedures
- Actively participate in handover, pre-start, safety, and toolbox meetings
- Good verbal and written communication skills
- Conduct and record routine plant inspections.
FIFO Robotic Laboratory Technician
Intertek Robotic Laboratory
Christmas Creek, Australia
05.2022 - 11.2022
- Accomplished the operation of manual and automated instrumentation with a strong focus on safety, efficiency, and a meticulous attention to detail in order to deliver accurate analysis of results
- Supervised, controlled, and maximized efficiency of the HERZOG automatic fusion system and the automatic sample preparation system
- Managed the registration, quality control of samples, and reported results directly to the client, completing jobs within the hourly set deadlines
- Achieved laboratory technical knowledge in sample preparation, automatic sample preparation, and quality control of results.
Process Technician
FMR-Greenfields / GPH Recruitment
Coolgardie, Australia
03.2022 - 04.2022
- Performed thorough mid-process inspections to ensure quality assurance
- Observed work in progress to ensure that procedures were properly followed
- Conducted quality assessments to ensure ultimate productivity
- Kept accurate and legible production records
- Utilized strong mathematical and problem-solving skills on a daily basis.
Security Officer - Government
Ministry of Business Innovation and Employment
Auckland, New Zealand
06.2021 - 02.2022
- Brought forth excellent customer service skills and a commitment to customer satisfaction
- Greeted residents and visitors with a kind and helpful attitude
- Denied access to unauthorized visitors to ensure the safety of residents
- Provided residents with assistance regarding any safety concerns or questions
- Informed any violators of policies and procedures
- Checked identification of all persons entering the facility
- Reviewed the identity of all visitors before allowing them onto the premises
- Accompanied visitors to their destination when necessary
- Wrote reports regarding theft, property damage, and altercations
- Monitored CCTV
- Ensured compliance with safety procedures
- Liaised with New Zealand Defence Force and Police for 24/7 monitoring of POI (person of interest).
Health Care Assistant
Heritage Health
Auckland, New Zealand
10.2020 - 06.2021
- Employed as casual during covid
- Worked across multiple therapeutic healthcare areas
- Implemented therapy plans and care to diverse patient caseload as specified by an allied health professional
- Delivered and monitored individual and group exercise, personal care, education, and therapy sessions requested by allied health professionals
- Provided administrative support and assisted with client care and rehabilitation of patients.
Caregiver
Affordable Quality Care
Sacramento, California
06.2017 - 06.2019
- Worked in accordance with company values to achieve future goals
- Assisted with personal care, general health care, mobility assistance, personal supervision, transportation, emotional support, care for the elderly, back-up care services, and home organization
- Monitored health and provided first aid when necessary.
Education
Bachelor Of Health Science - Online Student - Occupational Health & Safety
Curtin University
Perth07-2027
Associate of Science - First Aid
St John Ambulance Western Australia Ltd.
Perth08-2024
Skills
- Critical thinking and problem solving
- Microsoft Office
- Time Management
- Ability to Work Under Pressure
- Ability to Multitask
- Communication Skills
- Organizational Skills
- Fast Learner
- Effective Time Management
- Customer Service
- Excellent Communication Skills
Timeline
Process Technician
King Kira / Silverstone
11.2022 - Current
FIFO Robotic Laboratory Technician
Intertek Robotic Laboratory
05.2022 - 11.2022
Process Technician
FMR-Greenfields / GPH Recruitment
03.2022 - 04.2022
Security Officer - Government
Ministry of Business Innovation and Employment
06.2021 - 02.2022
Health Care Assistant
Heritage Health
10.2020 - 06.2021
Caregiver
Affordable Quality Care
06.2017 - 06.2019
Associate of Science - First Aid
St John Ambulance Western Australia Ltd.
Bachelor Of Health Science - Online Student - Occupational Health & Safety
Curtin University