VILLA ROSE CAMBA
GOSNELLS,WA
Summary
Proven leader in hospitality, adept in workflow management and customer service, honed at EMIRATES LEISURE RETAIL and Nando's ANZ. Excelled in high-pressure environments, enhancing customer experiences and streamlining operations. Skilled in food safety and fostering team collaboration, significantly improving service delivery and operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
ALL ROUDER/Cafe Barista
EMIRATES LEISURE RETAIL
PERTH AIRPORT, WA
10.2024 - Current
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Maintained calm demeanor during high-volume periods and special events.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Utilized POS system to receive and process customer payments.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
All Rounder/Cook/Crew Trainer
Nando's ANZ
Cannington, WA
05.2023 - 10.2024
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Managed portion control using correct utensils during preparation and plating.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Followed established procedures and requirements for safe food handling, storage and service.
- Received and stored food and supplies.
- Managed inventory levels of ingredients and supplies necessary for daily operations.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
Education
Some College (No Degree) - SIT40521 CERTIFICATE IV IN KITCHEN MANAGEMENT
GLOBAL COLLEGE AUSTRALASIA
Perth, WA01-2025
Some College (No Degree) - SIT30821 CERTIFICATE III IN COMMERCIAL COOKERY
GLOBAL COLLEGE AUSTRALASIA
Perth, WA07-2024
Bachelor of Arts - International Studies
FAR EASTERN UNIVERSITY
MANILA PHILIPPINES06-2019
Some College (No Degree) - GRADUATE DIPLOMA OF MANAGEMENT
GLOBAL COLLEGE AUSTRALASIA
Perth, WASkills
- Customer service
- Food safety
- Problem solving
- Hospitality service expertise
- Workflow management
- Physical stamina
- Food service
- Beverage making
- Workstation sanitation
- Recipe adherence
Certification
- RSA CERTIFICATE
- FOOD SAFETY CERTIFICATE
- VEHICLE LICENSE
- CERTIFICATE III IN COMMERCIAL COOKERY
- CERTIFICATE IV IN KITCHEN MANAGEMENT
References
References available upon request.
Timeline
ALL ROUDER/Cafe Barista
EMIRATES LEISURE RETAIL
10.2024 - Current
All Rounder/Cook/Crew Trainer
Nando's ANZ
05.2023 - 10.2024
Some College (No Degree) - SIT40521 CERTIFICATE IV IN KITCHEN MANAGEMENT
GLOBAL COLLEGE AUSTRALASIA
Some College (No Degree) - SIT30821 CERTIFICATE III IN COMMERCIAL COOKERY
GLOBAL COLLEGE AUSTRALASIA
Bachelor of Arts - International Studies
FAR EASTERN UNIVERSITY
Some College (No Degree) - GRADUATE DIPLOMA OF MANAGEMENT
GLOBAL COLLEGE AUSTRALASIA
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