Vilma Aia
Brisbane
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Probe
05.2025 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Met customer call guidelines for service levels, handle time and productivity.
Christmas Casual
Decjuba
11.2024 - 02.2025
- Balanced multiple responsibilities, including cashier duties, floor assistance, and fitting room support as needed during peak periods.
- Collaborated with team members to meet daily sales targets and provide outstanding customer experiences.
- Unpacked deliveries, stocked shelves and arrange displays
- Handled returns and exchanges efficiently while maintaining an empathetic approach toward dissatisfied customers.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Assisted with opening and closing procedures, ensuring that the store was ready for business each day of the busy holiday season.
- Greeted customers warmly upon entering the store, fostering a welcoming atmosphere conducive to sales success.
- Processed transactions accurately and efficiently, resulting in reduced waiting times for customers during peak hours.
- Enhanced store sales by assisting customers in selecting appropriate gifts and decorations.
Store Team Member
Runik Polynesian Town
09.2024 - 12.2024
- Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
- Assisted customers in finding products to meet their needs, enhancing shopping experience.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Ensured store presentation met company standards by arranging displays attractively and keeping shelves well stocked.
- Used cash register to tally purchases, collect payment and execute fast and friendly check out experiences.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
Full-time Missionary
The Church of Jesus Christ of the Latter-day Saints
01.2023 - 08.2024
- Helping people know more about the church organization, sharing uplifting messages, answering questions and helping them find interest
- Supervised and trained new missionaries
- Led groups of 15-20 missionaries
- Conducted training meetings and kept track of weekly reports
- Built lasting relationships with community members through genuine empathy, compassion, active listening skills.
- Prepared and delivered mission-related presentations to church and community groups.
- Developed effective communication skills by interacting with diverse populations in various settings.
- Established trust within the community through regular engagement and consistent support.
- Strengthened community relations by organizing and participating in outreach programs.
- Collaborated with other missionaries to strategize, plan, and execute successful mission trips throughout various regions worldwide.
Team Member
Officeworks
09.2020 - 12.2022
- Greeted customers with a genuine smile as they enter into the store
- Assisted customers with finding items, answering questions and inquiries
- Assisted with sales orders, returns and exchanges
- Monitored customer activity and provided security to ensure safety of all including workers
- Handled customer complaints and provided resolutions
- Sorted and stocked merchandise according to store layout and product placement
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Team Member
McDonalds
05.2019 - 08.2020
- Maintained clean, sanitized and well-organized food preparation zones
- Pleasantly and courteously interacted with customers to deliver quality service
- Checked completed orders for accuracy and bagged meals for easy carrying
- Operated as a full-service food provider in establishments by taking orders, preparing meals and collecting payments
- Wiped counters, and sanitized equipment to maintain clean food prep and dining areas
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
Certificate III - HEALTH SERVICES ASSISTANCE
Mater Educations
South Brisbane11.2021
High School Diploma -
Centenary State High School
Jindalee QLD12.2020
Skills
- Quick learner
- Customer engagement
- Collaborative mindset
- Flexible schedule
- Energetic personality
- Adaptable and flexible
- Creative thinking
- Team leadership
- Teamwork
- Friendly and helpful
- Customer service
- Time management
- Respectful
- Patience
- Attention to detail
- Desire to help others
Languages
English
Native or Bilingual
Samoan
Native or Bilingual
Timeline
Customer Service Specialist
Probe
05.2025 - Current
Christmas Casual
Decjuba
11.2024 - 02.2025
Store Team Member
Runik Polynesian Town
09.2024 - 12.2024
Full-time Missionary
The Church of Jesus Christ of the Latter-day Saints
01.2023 - 08.2024
Team Member
Officeworks
09.2020 - 12.2022
Team Member
McDonalds
05.2019 - 08.2020
Certificate III - HEALTH SERVICES ASSISTANCE
Mater Educations
High School Diploma -
Centenary State High School
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