Vi Loc Lu
Lane Cove,NSW
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Allrounder / Barista
Old Quarter Cafe
06.2021 - Current
- Customer service, Coffee machine operations, Food safety and hygiene, Stocks administration and management, Kitchen operations
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Team Member
Coles
03.2022 - 02.2023
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
Team Member
Bakers Extra
11.2020 - 07.2022
- Assisted with inventory counts and stocking of merchandise.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Followed orders precisely for correct items, sizes and quantities.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Safely and securely loaded items to prevent damage during transport.
Team Leader
Hungry Jack's
06.2019 - 04.2021
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Held weekly team meetings to inform team members on company news and updates.
Kitchen Hand
Crystal Palace
03.2018 - 01.2020
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
Diploma - Hospitality Management
Lan-Grove Office Training Centre Pty Ltd
Haymarket, NSW03.2026
Certificate IV - Commercial Cookery
Lan-Grove Office Training Centre Pty Ltd
Haymarket, NSW09.2025
Skills
- Technology problem solver
- Great communication
- Manual handling and stocking skills
- Effectively teamwork
- Fast learner
- Ability to work under pressure
- Multi-tasking
- Good organization
Personal Information
Date of Birth: 06/16/2001
Personal Qualities
- Honest
- Flexible
- Willing to learn new things
- Punctual
- Self-control
- Good-observation
- Friendly and outgoing
Availability
Monday Friday: anytime or negotiate if needed
Languages
Vietnamese
Native or Bilingual
Timeline
Team Member
Coles
03.2022 - 02.2023
Allrounder / Barista
Old Quarter Cafe
06.2021 - Current
Team Member
Bakers Extra
11.2020 - 07.2022
Team Leader
Hungry Jack's
06.2019 - 04.2021
Kitchen Hand
Crystal Palace
03.2018 - 01.2020
Diploma - Hospitality Management
Lan-Grove Office Training Centre Pty Ltd
Certificate IV - Commercial Cookery
Lan-Grove Office Training Centre Pty Ltd