VIMAL ALIAS
Redan,VIC
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
HEPBURN BATHHOUSE & SPA
02.2023 - Current
- Delivered exceptional customer service, ensuring a positive guest experience and high satisfaction levels
- Handled customer inquiries and complaints professionally, resolving issues efficiently to maintain brand reputation
- Maintained a high level of professionalism, effectively managing interactions with difficult customers and de-escalating conflicts
- Supported daily spa operations, coordinating bookings, providing service recommendations, and ensuring smooth guest experiences
RETAIL SALES CONSULTANT
TELSTRA
04.2024 - 06.2024
- Delivered exceptional customer service, resolving inquiries efficiently and ensuring a high level of customer satisfaction
- Expertly communicated product features and benefits, driving sales and enhancing the customer buying experience
- Managed multiple tasks in a fast-paced retail environment, optimizing workflow efficiency and improving operational effectiveness
- Consistently met and exceeded sales targets, contributing to revenue growth and business success
PROPERTY MANAGEMENT ASSISTANT
QWIK REAL ESTATE
12.2023 - 03.2024
- Provided exceptional customer service, responding promptly to tenant and property owner inquiries via phone and email
- Resolved tenant concerns and complaints efficiently, ensuring high tenant satisfaction and smooth property operations
- Coordinated move-in and move-out processes, conducting thorough property walkthroughs to document conditions
OFFICE ASSISTANT
MICRO PRECISION MANUFACTURING
02.2022 - 06.2022
- Managed incoming calls and correspondence, directing inquiries to appropriate personnel with professionalism
- Greeted and assisted visitors, ensuring a welcoming and organized office environment
- Performed accurate data entry and documentation, utilizing MS Office applications such as Word, Excel, and PowerPoint
Education
MBA - International Business
Federation University Australia
VIC11-2023
Bachelor of Commerce - Finance
Calicut University, Kerala, India
India04-2019
Skills
- Customer service
- Active listening
- Relationship building
- Problem resolution
- Computer proficiency
- Payment processing
- Follow-up skills
- Product knowledge
Timeline
RETAIL SALES CONSULTANT
TELSTRA
04.2024 - 06.2024
PROPERTY MANAGEMENT ASSISTANT
QWIK REAL ESTATE
12.2023 - 03.2024
CUSTOMER SERVICE REPRESENTATIVE
HEPBURN BATHHOUSE & SPA
02.2023 - Current
OFFICE ASSISTANT
MICRO PRECISION MANUFACTURING
02.2022 - 06.2022
MBA - International Business
Federation University Australia
Bachelor of Commerce - Finance
Calicut University, Kerala, India
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