Vimal Prasad
Wollongong,NSW
Summary
Seasoned Customer Associate with 3 years of experience dedicated to providing the highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Australia Post LPO
08.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained confidentiality of AusPost banking information with discretion, diplomacy, and professionalism.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
Customer Service Representative
Coles Express
06.2021 - 08.2022
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Monitored fire, security, and duress systems, responding appropriately to alarms and emergency situations.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to the "first in, first out" rule.
Console Operator
Metro Petroleum
01.2021 - 07.2022
- Processed fuel and merchandise transactions by operating the POS system with accuracy.
- Wrote detailed narrative reports and maintained daily activity reports.
- Created attractive merchandise displays to entice customers to make purchases.
Cleaning Crew Member
McDonald's
06.2020 - 01.2021
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
Education
Master of Science - Mechanical Engineering
University of Wollongong
Wollongong, NSW12.2021
Skills
- Cultural Awareness
- Product Merchandising
- Invoice Preparation and Processing
- POS Systems and Ordering Platforms
- Store Organization
- Product and Service Sales
Timeline
Customer Service Associate
Australia Post LPO
08.2022 - Current
Customer Service Representative
Coles Express
06.2021 - 08.2022
Console Operator
Metro Petroleum
01.2021 - 07.2022
Cleaning Crew Member
McDonald's
06.2020 - 01.2021
Master of Science - Mechanical Engineering
University of Wollongong
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