VIMI

• Day-to-Day operations of Firewalls, SD-WAN Networks, Hybrid Cloud Networks, Cisco ACI and Cisco Hardware ensuring are configured, updated, and maintained to meet network and security standards. Implement and optimize firewall policies to enhance security posture by more than 90%.
• Developed diagrams to describe and lay out logical operational steps for Incidents/New Topologies.
• Analyze incidents to identify root causes and implement solutions/preventive measures ensuring timely and effective response with agreed SLA's for both internal and external Incidents. Provide on-call support for Network Operations and Incident Management teams.
• Engage with vendors to ensure acquisition of appropriate technologies and solutions aligned with agreed SLA's.

Projects

• Service Recovery Project, Configuring and Documenting Backup and Restoration Processes for all Network Assets, starting from Backup Solution Design, Configuration, Testing, Cross-Functional Teams Engagements like Storage, Wintel, Change Management, Comprehensive Documentation, Training/Awareness Sessions.
• Zscaler Enterprise Deployment, Requirement Gathering, Categorization of Traffic and Designing URL Filtering Policies.
• Vulnerability Management Program, Configuring network Devices for Vulnerability Scanning, Categorization of Vulnerabilities, Prioritization, Ongoing research/configuration for Remediation with Weekly Reporting.

• Managed core network infrastructure activities including design, installation, configuration, troubleshooting, maintenance and security
• Managed incidents, requests, on-call duties and implemented emergency/planned changes, software/hardware upgrades as per business requirements for core network infrastructure operations
• Delivered production service initiatives which to deploy new technologies or resolve existing major issues, starting with business requirement analysis to solution designing to presenting to getting approvals to building labs till deploying in production environment while ensuring compliance as per policies and regulations
• Collaboratively worked with 3rd Party Vendors NTT, Deloitte, Palo Alto Networks and Telco Service Providers for any forthcoming upgrades and capacity planning

Projects

• Deployed LogicMonitor monitoring tool, which involved both mid server configuration and network device configuration, starting from polling to fine-tuning
• Performed vulnerability remediation across 800 network devices based on latest security advisories as part of Security Transformation Project
• Delivered network solution for Optical business unit ( 40 bupa optical stores), starting from requirement analysis to presenting solution to creating labs till deploying hardware on-site
• Delivered kiosk network solution, starting from building PoC to hardware deployment on-site
• Delivered wireless remediation project for Bupa Aged Care business unit, across 25 Sites
• Delivered WFH Enablement Project during COVID, which involved setting up VPN, contact centre telephony and training users.

• Provided network support to remote sites which involves procuring, configuring, deploying, monitoring, troubleshooting, reporting and maintaining all enterprise network devices with 99.9% service uptime for over 7000 users with extensive travelling.
• Performed operation via changes, incidents and requests based on user and business requirements for Remote Locations, which included Bupa Health Insurance Centres, Optical Centres, Aged Care Centres and Dental Centres
• Established monitoring and reporting on tools Solarwinds, Prime Infrastructure, Nagios and Cacti

Projects

• Telco Transformation Project which involved replacement of Hardware and Service Provider for more than 200 sites on-site and remote work
• Riverbed Optimization Project
• Service Now CMDB Update via Discovery for Information Services Assets

• Performed 3rd Party Vendor Risk Assessments based on Risk Management Frameworks, involved liaising with Third Party Consultants
• Updated Information Security Standard Policies and Procedure Documents based on ISO 27000 Standards
• Mapping and Reporting Organizational Practices to globally standardized Policies and Procedures
• Assisted with internal and external audits to confirm compliance with applicable laws and regulations

• Delivered tutorials and practice sessions in batches of 15-20 university students
• Assessed weekly progress reports, exam invigilation, and providing evaluation reports when requested
• Facilitated workshops, collaborative projects, academic support sessions for small groups of primary school students for STEM and LEAP

• Performed administrative processes which includes Enrolment Queries, Student Induction, Assessment Facilitation, Administrative Paperwork and Trainer Assistance.
• Interacted with customers by phone, email, or in-person to provide information.
• Managed VETtrak Student Management System to keep Attendance Lists, Courses and Student Portal updated.
• Ensured to follow compliant practices for regular internal and external Audits.