Talented with background cleaning, handling food and maintenance in commercial environments. Reliable at safely operating industrial cleaning equipment and chemicals. Detailed with keen eye for facilities presentation, organization and cleanliness.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Environmental Services Housekeeper
The Royal Melbourne Hospital - Royal Park Campus
Melbourne, VIC
10.2021 - Current
Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
Removed hazardous and medical waste from exam rooms, treatment rooms and surgery suites to minimize risks to patients and medical personnel.
Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Replaced pharmacy waste, sharps and biohazard containers when full to decrease risks to hospital staff, patients and families.
Restocked room supplies such as facial tissues for personal touch with every job.
Verified cleanliness and organization of storage areas and carts.
Melba Restaurant
The Langham, Melbourne
Southbank, VIC
12.2018 - Current
Served customers in friendly, efficient manner following outlined steps of service.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Offered friendly and efficient service to all customers, handled challenging situations with ease.
Worked with customers to understand needs and provide excellent service
Polish all utensils and equipment using company-approved cleaning supplies.
Maintained high personal grooming standards and uniform presentation.
Retail Assistant
Talad Thai
Abbotsford, VIC
03.2011 - 01.2022
Actively engaged customers to provide general assistance and information on store merchandise.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Used POS system to process sales, returns, online orders and gift card activations.
Created inviting environment for customers by maintaining store organization and cleanliness.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Food Service Assistant
The Royal Melbourne Hospital Ity -City Campus
Melbourne, VIC
08.2021 - 10.2021
Prepared orders on trays for dine-in orders or in bags for takeout orders.
Adhered to safe work practices, food safety regulations and corporate guidelines.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Sanitized dining ware and kitchen equipment according to health code standards.
Education
High School Diploma -
Kangan Institute
Melbourne, VIC
07.2021
High School Diploma -
Ozford College of Business
Melbourne, VIC
03.2010
Skills
Restaurant Industry Experience
Hotel and hospitality knowledge
Flexible & Adaptable
Multitasking abilities
Self-motivated professional
Excellent customer service
Great time management
Able to work well with team members
Food Preparation
Food Delivery
Health and Safety Standards
Food Safety
Certification
Certificate of Food Handler
Certificate of Responsible Service of Alcohol Program
Certificate of Responsible Service of Alcohol Program
Hand Hygiene Australia Certificate
Certificate of Food Allergens
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