VIMONNAN NAKHASIRISAK
Balwyn North,VIC
Summary
19 years’ experience in customer service environments and sales. Skilled in identifying and understanding customer needs and formulating processes to enable satisfaction of those needs, Also, I am proficient in developing solutions for complex problems. I have been recognized by past managers for displaying a warm and welcoming manner to both customers and peers.
Overview
11
11
years of professional experience
1
1
Certification
Work History
S.J. L Distributors Pty., Ltd.
07.2023 - Current
- Maintained clean and comfortable environments
- Working on a team of 5 staff members to clean at the Village cinema theatre (DONCASTER)
- Efficiently managed my time to complete all cleaning tasks within the designated time.
Full time Housewife
01.2020 - 06.2023
Casual Job Receptionist at the Thai Restaurant
01.2017 - 01.2020
- Greeted customers and provided booking or walk-in.
- Front of house and all round the restaurant.
- Providing useful information and service mind.
Guest Service Agent
The Royal Paradise Hotel & Spa
10.2015 - 03.2017
- Welcoming guests on arrival, displaying a professional and warm approach
- Managed customer requirements and room bookings schedules
- Providing guests with information services
- Responded to inquiries, complaints, and special requests to increase guests’ satisfaction
- Reviewed daily occupancy level reports
- Report to Thai migration of foreign visa holders.
Guest Executive Manager
FPH Rawai Company
05.2013 - 09.2015
- Organised systems for welcoming customers to the villas and transports, (Check-in and Check-out)
- Provided information on local attractions, famous restaurants, private parties, trip activities all around
- Managed monthly occupancy level using the internal sales system
- Managed of housekeeper, gardener, maintenance, and bills.
Purchasing Manager
Home Product Centre Co., Ltd.
12.2012 - 04.2014
- Daily inventory management
- Daily analysis of sales – stock reports
- Annual physical stock take
- Daily liaisons pull in and postpone with Domestic Centre (DC).
Education
Bachelor of Business Administration - Business Management
Valaya Alongkorn Rajaphat University Thailand
Thailand08.2007
Skills
- Over 4 years of Hospitality experience and strong customer service mind
- Time management, problem solving and critical thinking
- Respectful personality showing sensitivity to different cultural practices
- Working professionally as part of a team
- Computer Skills
Certification
- General English of Certificate 3 and 4, 2017-2018
- Marketing Communication Certificate 4 and Diploma, 2018-2020
- Essential Grammar for writing and speaking, Finance and Economic in Thailand, 2021-2022
- CPR FIRST AID HLTAID009 – HLTAID012 Certificate
- Police Check
- Working with Children Check Victoria
Languages
Thai
Native/ Bilingual
English
Professional
References
References available upon request.
Timeline
S.J. L Distributors Pty., Ltd.
07.2023 - Current
Full time Housewife
01.2020 - 06.2023
Casual Job Receptionist at the Thai Restaurant
01.2017 - 01.2020
Guest Service Agent
The Royal Paradise Hotel & Spa
10.2015 - 03.2017
Guest Executive Manager
FPH Rawai Company
05.2013 - 09.2015
Purchasing Manager
Home Product Centre Co., Ltd.
12.2012 - 04.2014
Bachelor of Business Administration - Business Management
Valaya Alongkorn Rajaphat University Thailand
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