HOON B LEE
SHEPPARTON,VICTORIA
Summary
Versatile team member offering over 5 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
5
5
years of professional experience
Work History
Beverage Shop Member
Yum Tea Pty Ltd
12.2023 - Current
- Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
- Developed strong team dynamics, fostering a positive work environment for all staff members.
- Maintained a clean and organized shop floor, promoting an inviting atmosphere for customers.
- Enhanced customer satisfaction by ensuring prompt resolution of complaints and inquiries.
Night Fill Team Member
Coles
05.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Maintained productive, efficient approach to all tasks.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Fast Food Manager
Wasai Sushi Pty Ltd
06.2019 - 03.2023
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
High School Diploma -
The One Academy
Kuala Lumpur MalaysiaSkills
- Patience and Empathy
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Malay
Full Professional
Timeline
Beverage Shop Member
Yum Tea Pty Ltd
12.2023 - Current
Night Fill Team Member
Coles
05.2023 - Current
Fast Food Manager
Wasai Sushi Pty Ltd
06.2019 - 03.2023
High School Diploma -
The One Academy
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