Vina Nguyen

Commonwealth Bank

Sydney , Nsw

10.2019 - Current

Worked jointly with different teams to address discrepancies in customer data.
Secured timely finalization of routine assessments as per predefined schedules.
Responded promptly to inquiries from customers relating to their account status or transaction history.
Verified documents against AML and KYC criteria for compliance.
Maintained comprehensive records of all customer interactions.
Verified the identity, background, and source of funds through thorough due diligence investigations.
Regularly updated understanding of regulatory standards.
Examined client information from multiple sources encompassing public databases and internal systems.
Efficiently handled everyday responsibilities.
Managed workflow to achieve service objectives efficiently.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Effectively engaged customers through productive conversations.
Maintained updated knowledge through continuing education and advanced training.
Effectively managed time to complete tasks on schedule.
Responded to customer questions, increasing overall happiness.
Management commended exceptional levels of customer service provided consistently.
Exhibited strong problem-solving abilities, resolving issues with high efficiency.
Recognized customer demands in a timely and efficient manner.
Delivered exceptional service by addressing concerns efficiently.

Summary