Summary
Overview
Work History
Education
Skills
PARTICIPATIONS
Interests
Timeline
Generic

Vina Vu

Mount Waverley

Summary

A dedicated and adaptable professional with proven experience in delivering exceptional customer service and managing time effectively in fast-paced environments. Skilled in thriving under pressure while maintaining a high level of attention to detail and quality. Seeking to transition into a new field where these transferable skills can be leveraged to contribute to team success.

With expertise in crafting high-quality beverages, machine maintenance, and inventory management, I excel at ensuring smooth operations and meeting customer needs efficiently. Known for my friendly, approachable demeanour and strong teamwork focus, I am eager to bring my skills to a dynamic and customer-centric role.

Overview

3
3
years of professional experience

Work History

Barista/Front of House Staff Member

Selene's Chocolate Cafe
01.2025 - Current
  • Provided excellent customer service by greeting and assisting customers, handling inquiries, and offering personalized drink recommendations based on preferences.
  • Expertly crafted high-quality coffee drinks including espresso-based beverages (lattes, cappuccinos, mochas) and brewed coffee, following company recipes and quality standards.
  • Managed multiple tasks in a fast-paced environment, including handling orders, maintaining a clean workspace, and restocking supplies.
  • Worked closely with team members to ensure smooth operations during peak hours, maintaining a high level of communication to meet customer needs efficiently.
  • Kept the front-of-house area clean and organized, ensuring compliance with health and safety regulations. Cleaned equipment, counters, and dining areas regularly.

Barista

San Churro Chocolateria
10.2024 - Current
  • Trained new staff on beverage preparation techniques
  • Prepared and served a variety of coffee beverages to ensure customer satisfaction.
  • Maintained cleanliness and organization of workspace to meet health standards.

Customer Service

Seed Heritage
10.2022 - 02.2024
  • Responded to customer inquiries via phone, email, and in-person, providing accurate information about products, services, and policies. Ensured all customers felt heard and valued.
  • Handled customer complaints and concerns with empathy and professionalism, resolving issues promptly and effectively to ensure satisfaction and retention.
  • Assisted with placing orders, tracking shipments, and managing returns/exchanges. Ensured smooth processing of customer transactions in accordance with company protocols.
  • Provided upselling and cross-selling recommendations based on customer needs, increasing sales while maintaining a customer-first approach.

Education

High School Completon -

Canterbury Girls Secondary College
Canterbury, VIC
11-2024

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Opening and closing duties
  • Cleanliness
  • Team leadership
  • Order taking
  • fluent in Vietnamese

PARTICIPATIONS

I have participated in a variety of school activities in the past and have attained numerous leadership positions, including captaincy and junior school council. I have been involved in many sport events in school such as athletics, volleyball, and badminton. 

Interests

  • Baking
  • Cooking

Timeline

Barista/Front of House Staff Member

Selene's Chocolate Cafe
01.2025 - Current

Barista

San Churro Chocolateria
10.2024 - Current

Customer Service

Seed Heritage
10.2022 - 02.2024

High School Completon -

Canterbury Girls Secondary College

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Vina Vu