Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
BusinessAnalyst

Vinay Gujjarlapudi

Melbourne,Vic

Summary

To obtain the job of Business Analyst with more than five years of Industrial experience, where I can apply my business analysis skills to add value to your organization by helping to conceptualize solutions to business needs, by managing the process from idea to implementation and helping you drive adoption on process changes. Business Analyst bringing exceptional abilities in competitor analysis, business intelligence development and trend assessment. Successful at promoting company advancements and boosting team performance. Consistently reaches revenue targets by reviewing accurate data and producing creative recommendations.

Overview

9
9
years of professional experience

Work History

Business Analyst

Tech Rama
Melbourne, VIC
02.2017 - Current


  • Applied Agile principles to identify areas for improvement, reduce waste and optimize industrial processes
  • Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
  • Worked with cross functional teams to translate business requirements and technical directions into user stories on agile projects
  • Helped manage user story backlog and worked with product owner to prioritize user stories for each release
  • Delivered improved business outcomes through use of contemporary digital solutions, with a focus on simplicity and sustainability, while embracing the agile mindset
  • Expert in breaking down problems and develop effective requirements and acceptance criteria in collaboration with the team
  • Good hands on Application of agile analysis – epics, user stories, story decomposition, backlog refinement, elaboration, story mapping, prioritisation techniques (Moscow, 100 point etc)
  • Ensure that all solutions that are developed are value-add-driven and validate business benefits vs costs – assists with prioritisation of true high-value requirements
  • Performed team leadership to help drive shared responsibility for delivery outcomes within the team
  • Provided guidance within the practice of Business Analysis and contribute to the continual improvement of the practice
  • Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Identified process inefficiencies through gap analysis and outlined sensible solutions.
  • Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
  • Executed analysis of risks and identified risk mitigation strategies.
  • Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
  • Collaborated with teams in product line transition to streamline manufacturing footprint.
  • Evaluated trends to understand competitive environments and assess current strategies.
  • Surveyed clients to ascertain requirements and expectations for product.
  • Performed competitor bench-marking analysis to identify manufacturing savings opportunities and potential product enhancements.

Technical Support Analyst

Spotlight Pty Ltd
Melbourne, VIC
01.2014 - 01.2017
  • Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Undertook technical maintenance of various database systems.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Consulted with sales personnel to answer customer questions with statistical analyses presented in easily digestible formats.
  • Developed and implemented bug fixes and patch sets for existing web applications.
  • Offered remote support for cloud-based and web-based clients via phone, email and chat.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Submitted service tickets for equipment maintenance requests.
  • Responded promptly to incoming sales leads and requests for technical support.
  • Translated complex technical issues into digestible language for non-technical users.

Customer Support Officer

Tata Business Support Services
01.2012 - 01.2013
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Built strong relationships with field operations team to support business development opportunities and improve service.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Recommended products to customers, thoroughly explaining details.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Provided customers with updates and periodic statements on service developments and changes in trends.
  • Managed customer service effectiveness by monitoring performance and assessing metrics.
  • Assigned and designated job territories to customer care staff according to performance and history.
  • Devised recommendations to streamline and simplify customer support system and improve response time.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
  • Cross-trained and provided backup support for organizational leadership.
  • Sought ways to improve processes and services provided.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Education

Master’s - Information and Communication Technology

Latrobe University
2015

Bachelor’s Of Information - Technology

JNTU University
2012

Skills

  • Reusable Knowledge Assets
  • Business Analysis
  • New Market Identification
  • Variance Analysis
  • Customer Communication

Additional Information

References available upon request

Timeline

Business Analyst

Tech Rama
02.2017 - Current

Technical Support Analyst

Spotlight Pty Ltd
01.2014 - 01.2017

Customer Support Officer

Tata Business Support Services
01.2012 - 01.2013

Master’s - Information and Communication Technology

Latrobe University

Bachelor’s Of Information - Technology

JNTU University

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Vinay Gujjarlapudi