Vinay Pulgam
Girralong,NSW
Summary
Dedicated and results-driven Customer Service Representative with a proven track record of delivering exceptional customer experiences. Adept at understanding and addressing customer needs through effective communication and problem-solving skills. Skilled in navigating complex inquiries and ensuring customer satisfaction. Known for maintaining a positive and professional demeanor even in high-pressure situations. Detail-oriented with a commitment to accuracy and efficiency in managing customer accounts, processing transactions, and resolving issues. Seeking to contribute my passion for customer service excellence to a dynamic team, fostering positive relationships and enhancing the overall customer journey.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Barista
11.2023 - Current
- Prepare and serve a variety of coffee beverages with a focus on quality and consistency.
- Engage with customers to provide recommendations and ensure a positive coffee shop experience.
- Operate and maintain espresso machines, grinders, and other coffee-making equipment.
- Execute latte art techniques to enhance the visual appeal of beverages.
- Process customer orders accurately using the POS system and handle cash transactions.
- Keep the coffee preparation area clean, organized, and stocked with supplies.
- Contribute to creating an inviting and welcoming atmosphere for customers.
Customer Service Representative
08.2022 - 03.2023
- Outstanding verbal communication and active listening skills
- Strong interpersonal skills, with the ability to build rapport with diverse customers
- Proficient in handling cash transactions and utilizing POS systems
- Familiarity with supermarket products and aisles
- Ability to work in a fast-paced environment
- Excellent problem-solving skills and a proactive approach to customer inquiries
- Team player with a positive attitude
- Basic knowledge of inventory management and restocking procedures
Education
Bachelor of Science - Electronics And Communication Engineering
Vignan Bharati Institute of Technology
Hyderabad, India06.2023
Skills
- Communication
- Leadership
- Customer Service
- Computer Skills
- Retail
- Logistics Management
- Customer Satisfaction
- Team Leadership
Languages
Telugu
Native or Bilingual
Hindi
Professional Working
English
Full Professional
Certification
Barista Coffee Course, Short Course Australia.
Timeline
Barista
11.2023 - Current
Customer Service Representative
08.2022 - 03.2023
Bachelor of Science - Electronics And Communication Engineering
Vignan Bharati Institute of Technology
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