Summary
Work History
Education
Skills
Timeline
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VINAY RAO

Melbourne,VIC

Summary

Knowledgeable and dedicated customer service professional . Solid team player with outgoing, positive and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Work History

Customer Service Desk Representative

Croma Retail
02.2023 - 04.2023
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Store Assistant

Reliance Fresh
10.2022 - 01.2023
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Education

MBA - Business Management

Deakin University
Melbourne, VIC
07.2025

Skills

  • Efficient Service
  • Product Selection
  • Service Desk Team Management
  • Complaint Handling and Resolution
  • Customer Experience
  • Resolving Customer Issues

Timeline

Customer Service Desk Representative

Croma Retail
02.2023 - 04.2023

Store Assistant

Reliance Fresh
10.2022 - 01.2023

MBA - Business Management

Deakin University

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VINAY RAO