Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Vinay Vuppugandla

Kensington,VIC

Summary

Driven IT graduate withone year of experience in networking and software development. Highly skilled in data entry, logistics and planning. Master’s degree in information technology. Proficient in Python, HTML, Linux and Windows programming languages and operating systems. Looking to leverage solid educationand experience to obtain an entry-level information technologyposition.

Overview

1
1
year of professional experience

Work History

Extra

  • Build websites using WordPress, designed new features for existing websites and presented website proposals to clients
  • Provided technical support to clients and organised a user guide to help clients to better understand site features
  • Customised themes to meet client requirements
  • Curricular Activities
  • Volunteer
  • Run for Unity,CAG (Citizens for Accountable Governance),2013
  • Discussing local issues, building a mass volunteer network spread across the length and breadth of the nation towards furthering the cause of accountable governance in India.

Customer service

Happy Solutions
01.2021 - 03.2022
  • At probe (perth) Working for synergy client Responding to calls and emails, and sending bills and P2P
  • Using the SAP and KANA Tools and follows up the tasks to other Departments
  • Working with life support and Western power, web chat teams
  • Help desk and Admin, , New castle
  • Configure and installation and Troubleshooting
  • Ensure that all the support requests are responded to within the required SLAs and effectively assist service desk personal in meeting those requirements
  • Possess a good understanding of office 365 and utilize the knowledge to support service desktop team
  • Backups, system logs troubleshooting and upgrades
  • Worked on different features of Aws like Ec2, Lambda, S3, IAM, Security groups
  • Used incident management tool jeera
  • Developing website through WordPress by using different plugins
  • Key Achievements:
  • Made solutions easy for clients to use with excel pivot tables and reporting
  • Awarded employee of the month for consistently delivering precise and accurate sales reports.

Education

Master of Information Technology - undefined

Charles Stuart University

Bachelor of Technology - Electronics and Communication Technology

Jawaharlal Nehru Technological University

undefined

Charles Stuart University

Skills

Pythonundefined

Software

Active Directory

Timeline

Customer service

Happy Solutions
01.2021 - 03.2022

Extra

Master of Information Technology - undefined

Charles Stuart University

Bachelor of Technology - Electronics and Communication Technology

Jawaharlal Nehru Technological University

undefined

Charles Stuart University

Similar Profiles

CREATE PROFILE
Vinay Vuppugandla