Vinaya Dalia

Head Chef:

• Responded to nutritious, balanced meals tailored to meet dietary requirements and food allergies, creating dishes to meet children needs and palates.
• Closely worked with parents and prepared meals from scratch using authentic, popular recipes to generate repeat business.
• Manage food inventory and order supplies, ensuring freshness, oversaw grill, stove, and oven, and cleaned equipment after every shift.
• Monitored line processes to maintain consistency in quality, quantity, presentation and managed periodic food inspections.

Educator:

• Provided a safe and supportive environment for children before and after and in both indoor & outdoor settings.
• Developed and implemented engaging lesson plans for after school care and vacation care, tailored to keep learner development levels & attention.
• Built strong relationships with families through regular communication and feedback sessions.
• Supervised and mentored a team of educators, ensuring delivery of high-quality care, kitchen safety, sanitation and adherence to policies.

• Delivered age-appropriate activities that supported children’s developmental needs and interests
• Assist in creating a warm, caring environment for all children attending the service
• Chose materials and developed lesson plans to enhance skills for individual students.
• Actively supervise and instruct the children on usage of facilities, administer health, safety and hygiene for the children.
• Proficient student activities and behaviour management
• Assisted in maintaining records, including incident reports and attendance logs.
• Built relationships and communicated with parents to provide best learning environment for children.

Worked as part of an innovative construction house (part of Vijay Corporation with projects covering prime areas in Mumbai) and responsibilities were -

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• To Motivate and dedicate team members by exhibiting exceptional quality to multitask, manage numerous and often competing priorities.
• Superior accuracy in supervision of construction work for multiple projects ranging from project management, consultancy, advertising and finalizing the client’s confirmations.
• Personal interaction with the clients and guidance towards their requirements.
• Consistently developed strong, sustainable relationship with the interacting groups (Banks, corporates, agencies and in-house departments).
• Organize and facilitate meetings of managerial group with core clients to ensure compliance to proposals and for continuous relationship.
• Oversaw divisional marketing, advertising and new product development.

An affiliate of Citibank Overseas Investment Corporation, were I worked towards the campaign and successful launch of Citibank Diners card and responsibilities were -

• Inviting top profiles / VIP’s in town to be a part of Diners Club being the most prestigious Card of Citibank.
• Communicating with Corporate /Individual, thereby fixing up appointments and a proper follow-up up to Confirmation.
• Preparation of MIS for the teams, laying down objectives for the upcoming months, setting up targets and overall supervision of the same.
• Managing & Monitoring performance of a Team of 4 Sales Executive.
• Also selling other products like Insurance, Investments, Branch banking, Gold Cards (Visa/Master) as an additional responsibility.
• Reinstating of cards from closed business lines (Diners Club Cards).
• Evaluated staff performance and provided coaching to address inefficiencies.
• Maintained database systems to track and analyze operational data.

A paging Services has one of the largest paging customers base in the country - a Joint Venture between the Himachal Futuristic Communications Group Ltd. and Shinawatra of Thailand, the responsibilities were -

• Tele-marketing of Call centre concept and attending to customer queries, complaints and follow up of the same.
• Preparation of proposals, invoices, letters, reports for call centres.
• Completely managing the Back-office activities.
• Fixing up appointments with corporate clients and monitoring the performance of Executives with the confirmation of the same.
• Conducted training for the Call centre Executives
• Explained product prices and packages as well as answered questions and addressed concerns of customers.
• Troubleshot problems for callers and helped independently resolve common issues.
• Assisted with training and orientation of new employees.

• Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
• Managed Top Clients like NIIT, SHERKHAN.COM, UTH PLANET.COM, CHIP N CASH.COM, HTA