Vinayak Bhaskar
Toongabbie,NSW
Summary
Dynamic consultant with a proven track record of delivering strategic insights and innovative solutions to a diverse clientele. Expertise in leveraging analytical skills and industry knowledge to enhance operational efficiency and drive business growth. Recognized for fostering collaboration within teams and adapting seamlessly to evolving environments, ensuring project success and high levels of client satisfaction. Committed to problem-solving and building strong client relationships, consistently achieving impactful outcomes across multiple projects.
Overview
7
7
years of professional experience
Work History
Consultant
Telstra
08.2022 - Current
- Empathetic and superior service with vulnerable customer segment (Domestic Violence, Self-Harm, Aggressiveness, Fraud, Elderly, Life Threatening Conditions, Relatives of vulnerable customers, Disability, Priority Assist, Regional)
- Contribute to process design, knowledge management, and communications.
- Coaching & development with Quality analysis for number of agents within the team.
- Proven track record of being the most valuable and reliable member of the team.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Stage Manager - Client Experience Specialist
Airmeet INC
04.2021 - 05.2022
- Oversaw successful execution of technical cues during live performances, ensuring seamless transitions between scenes.
- Enforced safety measures due to potential stage equipment hazards.
- Conducted detailed process mapping and implemented changes to streamline operations.
- Managed service delivery workflows, ensuring efficient resolution of customer queries.
- Leveraged CRM systems to enhance customer support processes, improving satisfaction.
- Maintained effective communication and relationships with stakeholders.
Senior Associate Client Service
Ginger Webs - Assessment Solution Provider
12.2020 - 04.2021
- Primary point of contact for clients, ensuring customer satisfaction.
- Managed and trained a team of associates, improving service efficiency.
- Provided feedback on customer service processes, driving improvements.
Senior Associate
GyFTR - Vouchagram
12.2018 - 11.2020
- Handled high-profile clients, providing accurate and complete information.
- Followed communication procedures and guidelines, contributing to process enhancements.
- Managed and trained a team of associates, ensuring adherence to best practices.
Education
High School -
Delhi Public School
Bachelor of Business Administration - undefined
New Delhi Institute of Management
Product Management - undefined
General Assembly
Coursera
Cyber Security
12-2025
Skills
- Advanced CRM Systems (Siebel, Salesforce)
- Critical Thinking
- Stakeholder Management
- Exceptional organizational skills
- Process Optimization & Mapping
- Data Analysis & Reporting
- Ethical decision-maker
- Service Delivery and Workflow Management
- Proactive & self-motivated
- Team leadership & development
- Client relationships
- MS office
Accomplishments
- Resolved 500+ critical escalations at Telstra with a 95% customer satisfaction rating, including high-risk cases involving vulnerable customers.
- Delivered coaching to 20+ agents, boosting quality scores by 18% and reducing handling time by 12%.
- Streamlined CRM workflows at GyFTR, improving service efficiency by 25% and maintaining a 100% client retention rate.
- Managed 100+ large-scale virtual events at Airmeet, achieving a 98% client satisfaction score.
- Trained and mentored 15 new associates at Ginger Webs, cutting onboarding time by 30% and raising team productivity.
EXTRACURRICULAR ACTIVITIES
Captain - High School Football team - 2018. Delhi Public School Mathura Road, New Delhi.
Vice President Sports Club - 2020. NDIM, New Delhi.
President of Sports Club - 2021. NDIM, New Delhi.
Captain - University Football team 2021. NDIM, New Delhi.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Consultant
Telstra
08.2022 - Current
Stage Manager - Client Experience Specialist
Airmeet INC
04.2021 - 05.2022
Senior Associate Client Service
Ginger Webs - Assessment Solution Provider
12.2020 - 04.2021
Senior Associate
GyFTR - Vouchagram
12.2018 - 11.2020
Bachelor of Business Administration - undefined
New Delhi Institute of Management
Product Management - undefined
General Assembly
High School -
Delhi Public School
Coursera
Cyber Security
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