Summary
Overview
Work History
Education
Skills
work reference
additional qualification
hobbies and interests
References
Timeline
Generic

Vinaykumar Bhaskar

Blacktown,NSW

Summary

  • Self motivated Possess strong analytical and problem solving skills. Ability to make well thought out decisions. Well Organized, Highly trustworthy, discreet and ethical. Recognized for professionalism, thoroughness and commitment to quality and teamwork.
  • Ready to assume new challenges to meet or succeed objectives Ability and experience to complete a high volume of invoicing in a fast paced environment Problem Solving Technique and Critical Thinking. Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders.
  • Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach. Successful customer service with 5 years of experience addressing customer requests and concerns.
  • Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

6
6
years of professional experience

Work History

Customer Service Assistant

Patel Trading
04.2019 - Current
  • Responsible for answering incoming calls, arranging rentals for new clients, acting as liaison between customer and maintenance team, handling customer disputes, working closely with customers, inspecting vehicles, handling corporate rental business, assisting manager in determining cars for sale, maintaining relationships with customers, explaining company promotions, running payments, following up with customers
  • Collaborated with team members to improve overall customer experience and boost company reputation.
  • Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined the customer service process for increased efficiency and faster response times.
  • Assisted customers with product selection, providing detailed information on features and benefits.

Administration Assistant

InfoTech Solutions
02.2018 - 04.2019
  • Relieve management of administrative detail, coordinate work flow, update and chase delegated tasks, compose correspondence/reports, maintain procedures manual, arrange essential mail, check deadlines, process replies, maintain calendar, screen interruptions, provide back-up data, arrange amenities, schedule visits, improve storage/retrieval systems, update and manage index, re-order supplies, update directories, handle administrative detail
  • Enhanced communication efficiency by creating comprehensive internal documentation and updating office policies for clarity.
  • Streamlined office processes by implementing efficient organizational strategies and time management techniques.
  • Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
  • Expedited invoice processing and expense tracking to maintain accurate financial records for budgeting purposes.

Education

Diploma in Business -

Holmes Institute
01.2016

Certificate III in Retail Management -

Tafe
01.2015

Bachelor of Business (Information System) -

Victoria University
01.2013

Diploma in Business Administration -

Strathfield College
01.2010

Skills

  • Product Promotion
  • Customer Consultation
  • Complaint Resolution
  • Request Management
  • Data Entry
  • Payment Processing
  • Technical Support
  • Refund Processing
  • Account Management
  • Complaint Handling
  • Cash Handling
  • Clerical Support
  • Quality Assurance Controls

work reference

Reference upon Request

additional qualification

Having good knowledge of computer. Ms Office. In Addition I know how to create data in MS Excel sheet. (Intermediate). PowerPoint I also know to visual PowerPoint presentation (Intermediate)

hobbies and interests

  • Wanderlust
  • Sometimes I took photos, and notes of some historical places
  • Reading books (Science and technology)
  • Listening music (rock, love songs, rap songs)

References

References available upon request.

Timeline

Customer Service Assistant

Patel Trading
04.2019 - Current

Administration Assistant

InfoTech Solutions
02.2018 - 04.2019

Diploma in Business -

Holmes Institute

Certificate III in Retail Management -

Tafe

Bachelor of Business (Information System) -

Victoria University

Diploma in Business Administration -

Strathfield College

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Vinaykumar Bhaskar