Vinay Kumar Domudala

• Dedicated Veeam Backup and Replication Support Engineer with a proven track record of providing exceptional technical support and troubleshooting expertise.
• Taking ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and Vmware, checking if the issue is known or unknown if it’s a defect if it’s caused by misconfiguration, correcting it as break/fix scenario and educating the customer by explaining for the process and interaction works
• Skilled in deploying, configuring, and maintaining Veeam solutions to ensure data protection and disaster recovery for clients
• Seeking opportunities to leverage my expertise in Veeam technologies to deliver high-quality support and solutions.

• Worked as IAM Engineer multiple tools including Google workspace, Okta, Collaboration tools Box, webex, Airwatch MDM and Performing Identity and access management activities.
• Okta Administration includes user lifecycle management, SSO, SAML, open id, AD Integration, okta group creation, rules, adding apps to okta, setting up MFA policies, Configuring Active directory agents to okta.
• Workato tool: Building recipes for automation of service requests using triggers and actions, working on conditional triggers/actions, monitoring/error handling, lookup tables.
• Supporting all Google workspace products includes Google Email, Sites, Drive, Google apps, Email routing, Google Calendar and conference rooms as a super admin.
• Manage and troubleshoot application deployment using AirWatch MDM for 1500 Android and IOS devices.
• Troubleshooting issues on MAC devices (mobiles and PC) and windows desktops.
• Collaborated with cross-functional teams to understand security risks and implement privilege access controls.
• Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.

Extensively worked on Commission and Decommission of Servers.

• Creating New Drive/Disks in the servers, adding/migrating the DataStore and Lun's in Vcenter console as per the business requirements.
• Installed, configured, and maintained Windows Server operating systems, including Windows Server 2008/2012/2016/2019, resulting in a 25% increase in system reliability and availability.
• Configure and maintain Active Directory and Group Policy, Microsoft Exchange and O365 administration.
• Implemented WSUS/SCCM integration and created monthly phased patching process.
• Managed deployment and management of critical applications and software updates, resulting in 20% reduction in system downtime and 10% increase in user satisfaction.
• Troubleshooting issues related to Windows servers and Desktops.
• Installation of SSL certificates on Linux servers.
• Monitoring and administering Sun Solaris and Linux servers.
• Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.