Vinay Kumar Reddy Kristipati
Melbourne,VIC
Summary
Adept IT Support Specialist with a proven track record at Tech Mahindra, enhancing system efficiency and resolving complex issues. Excelled in cloud computing and fostering collaborative environments, significantly improving IT support delivery. Demonstrated exceptional problem-solving and interpersonal skills, achieving high customer satisfaction levels. Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
3
3
years of professional experience
Work History
IT Support Specialist
Tech Mahindra
05.2023 - 07.2024
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for 140 employees.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Optimized network performance with regular maintenance checks, software updates, and hardware upgrades.
- Used ticketing systems to manage and process support actions and requests.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
Domestic Exemptions Team Member
Probe
04.2022 - 03.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
Customer Service Associate
Amazon
03.2021 - 03.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Master of Science - IT
Central Queensland University
Melbourne, VIC07.2020
Skills
- Software Installation
- Printer troubleshooting
- Virtualization Technologies
- ITIL Processes
- System Configuration
- Helpdesk call support
- Cloud computing knowledge
Timeline
IT Support Specialist
Tech Mahindra
05.2023 - 07.2024
Domestic Exemptions Team Member
Probe
04.2022 - 03.2023
Customer Service Associate
Amazon
03.2021 - 03.2022
Master of Science - IT
Central Queensland University
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