Vince Gangemi
Kelmscott,Australia
Summary
With over 27 years of comprehensive experience in management roles within the Australian hospitality and mining industries, I bring expertise in various aspects of Service Provision Management. My proficiency spans operations, safety, financial management, staff training, administration, and rostering. I actively engage in leading teams, reviewing role accountabilities, and enhancing operational efficiencies. Committed to prioritising safety, I aim to create a secure and productive work environment for all stakeholders. My track record reflects dynamic leadership, goal-oriented motivation, adept team-building skills, and effective communication across all organizational levels.
Overview
24
24
years of professional experience
Work History
Facilities & Logistics Supervisor
CITIC Pacific Mining
Cape Preston, WA
02.2017 - Current
- Supervising the execution of contracts related to Village Management, Catering, Janitorial, and associated services.
- Implemented strategies to improve customer service delivery within the village.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Work closely with the Service provider to enhance and maintain village facilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Village Camp Manager
ISS Facility services
Cape Preston, WA
08.2013 - 11.2016
- Scheduled regular staff meeting to discuss curriculum and activities for implementation.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Monitored all areas of the camp during operating hours to ensure compliance with established guidelines.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Complied with safety rules to minimize incidents and accidents.
Village Manager
ISS Facilities Services
Karratha, WA
03.2010 - 08.2013
- Ensure the upkeep and advancement of Village services to meet established standards as directed by the National General Manager.
- Adhere to ISS policies, philosophy, and standards to achieve overall guest satisfaction.
- Establish and foster positive employee relations across the Village.
- Ensure service delivery aligns with company, contractual scope, and legislative requirements.
General Manager
Ogden’s Bar & Grill
Gosnells, WA
04.2000 - 02.2009
- Conceived, launched, and effectively managed a highly successful annual 'themed' event, generating bar sales surpassing $60,000 in a single day.
- Implemented, installed, and provided training to staff for a new computerized H&L and Infotel point-of-sale system.
- Introduced an 'injuries' board for staff to ensure meticulous adherence to OSH procedures and enforce accurate reporting.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Led employee evaluations with constructive feedback to boost performance.
- Monitored progress by establishing plans, budgets and measuring results.
Education
High School Diploma -
Gatton Collage
Toowoomba, QLD01-1982
Skills
- In-depth knowledge of occupational health and safety regulations, with a commitment to implementing and enforcing safety protocols to minimize workplace incidents
- Adept at identifying challenges, implementing solutions, and making informed decisions to overcome obstacles in facilities and logistics operations
- Proactive in seeking opportunities for process improvement and implementing initiatives to enhance the overall efficiency and effectiveness of facilities and logistics operations
- Proven experience in budget management, including cost analysis, forecasting, and controlling expenditures to ensure financial efficiency
References
- Tony Herbert, ISS Facilities Services, Project Manager, 0439 974 530
- Simon Brown, ISS Facilities Services, Key Account Manager, 0419 470 194
- Nerida Robertson, ISS Facilities Services, HR Manager, 0488 363 033
- Hamish Hobday, Citic Pacific Mining, Manager Site Support Services, 0408 943 403
Hobbies and Interests
- I possess a genuine love for food, finding joy in preparing meals for friends and family, as well as relishing the experience of dining out.
- I also find pleasure in staying active by participating in team-oriented sports and engaging in outdoor activities.
- I have a passion for collecting Grange Hermitage wines and restoring vintage furniture.
Timeline
Facilities & Logistics Supervisor
CITIC Pacific Mining
02.2017 - Current
Village Camp Manager
ISS Facility services
08.2013 - 11.2016
Village Manager
ISS Facilities Services
03.2010 - 08.2013
General Manager
Ogden’s Bar & Grill
04.2000 - 02.2009
High School Diploma -
Gatton Collage
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