Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Vincent Kesuma

Lenah Valley

Summary

Enthusiastic team player with years of experience in customer service, sales, and merchandising. Proven track record of exceeding sales goals, maintaining excellent customer service, and providing efficient operations support. Possessing strong communication and interpersonal skills, as well as a passion for creating a positive customer experience.

Overview

5
5
years of professional experience
1
1
Certification

Work History

KITCHEN STAFF MEMBER

Bumi Coffee Hobart
08.2023 - Current
  • Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
  • Enhanced customer satisfaction with timely meal preparation and consistent quality.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Assisted in menu planning, incorporating seasonal ingredients for fresh and innovative dishes.

FLOOR STAFF MEMBER

Observatory Bar (Muse)
10.2023 - 03.2024
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
  • Assisted customers.
  • Collaborated with team members to maintain bar appearance, resulting in a more enjoyable experience for customers.

RETAIL WORKER

TSG Tobacco Station Group
01.2023 - 01.2024
  • Provided assistance during peak hours by quickly responding to customers' requests or concerns
  • Proficient in cash handling, including processing payments and issuing refunds and exchanges
  • Monitored daily operations to identify areas of improvement and recommend solutions accordingly
  • Assisted with training new employees on store processes, policies, systems and procedures.

FOOD AND BEVERAGE SERVER

Vibe Hotel Hobart
11.2022 - 06.2023
  • Promptly cleared used dishes and utensils from customer tables
  • Communicated with back-of-house staff to correctly deliver food and beverage orders
  • Assisted with food preparation and packaging.

CAFE WORKER

San Churro Chocolateria
07.2022 - 09.2022
  • Successfully completed opening and closing duties including counting money in the register drawer at end of shift
  • Handled multiple tasks simultaneously while maintaining focus on quality service delivery
  • Implemented strategies for upselling menu items based on customer preferences.

FOOD AND BEVERAGE SERVER

Renaissance Harbour View Hotel
01.2019 - 08.2019
  • Stocked server areas with supplies before, during and after shifts
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
  • Cleared table and bussed dishes to allow for quick setups
  • Set up dining room to meet hospitality and service standards.

Education

DIPLOMA 4 IN HOSPITALITY MANAGEMENT -

Trisakti Institute of Tourism

ADVANCED DIPLOMA OF HOSPITALITY MANAGEMENT IN COMMERCIAL COOKERY - Kitchen Management

Australia Institute of Business And Technology
Hobart, TAS
07.2025

Skills

  • High Energy And Stamina
  • Guest Service
  • Food And Beverage Service
  • Service-Oriented
  • Covid Symptom Screening
  • Ingredient Preparation
  • Safe Food Handling
  • Sanitary food handling procedures

Certification

  • Certificate of Responsible Service of Alcohol
  • Full Driving License

Languages

English
Indonesian

References

KENNY CHAN, Renaissance Harbour View Hotel, Manager, Learning & Development - Human Resources Manager Of Human Resources Departme, 85225846877, Kenny.Chan@renaissancehotels.com


NATALIA BRAZENDALE, Observatory Bar, Manager, 0403266816.

Timeline

FLOOR STAFF MEMBER

Observatory Bar (Muse)
10.2023 - 03.2024

KITCHEN STAFF MEMBER

Bumi Coffee Hobart
08.2023 - Current

RETAIL WORKER

TSG Tobacco Station Group
01.2023 - 01.2024

FOOD AND BEVERAGE SERVER

Vibe Hotel Hobart
11.2022 - 06.2023

CAFE WORKER

San Churro Chocolateria
07.2022 - 09.2022

FOOD AND BEVERAGE SERVER

Renaissance Harbour View Hotel
01.2019 - 08.2019

DIPLOMA 4 IN HOSPITALITY MANAGEMENT -

Trisakti Institute of Tourism

ADVANCED DIPLOMA OF HOSPITALITY MANAGEMENT IN COMMERCIAL COOKERY - Kitchen Management

Australia Institute of Business And Technology

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