Vincent Nham
Melbourne,Australia
Summary
Proven leader in business development and operations, adept at driving growth and enhancing operational efficiency. Leveraged collaborative team leadership and strategic networking skills to expand market reach and cultivate strong client relationships, achieving over 80 5-star reviews. Expert in CRM software, embodying empathy in communication to foster customer loyalty.
Overview
14
14
years of professional experience
Work History
Business Development and Operations Coordinator
FeelDX
Melbourne, Australia
02.2025 - Current
- Company Overview: a leading visualisation and planning company
- Driving growth and operational excellence at FeelDX, a leading visualisation and planning company
- Developing and executing sales strategies to expand market reach and build strong client relationships
- Managing day-to-day operations to ensure efficiency and productivity
- Collaborating with cross-functional teams to achieve company goals
- A leading visualisation and planning company
Chairperson
Keysborough Community Childrens Centre (KCCC)
Keysborough, Australia
12.2023 - Current
- Lead and facilitate meetings, ensuring efficient agenda management, productive discussions, and clear decision-making
- Foster participation and inclusivity among members, ensuring all voices are heard
- Deliver engaging presentations and contribute content to school newsletters to keep stakeholders informed
- Collaborate with school leadership and parent representatives to ensure alignment and collaboration
Owner and Director
Going to Places
Melborune, VIC
03.2023 - Current
- Started Private Black Tie Transportation Business
- Luxury Airport Transfers.
- Luxury Wine Tours.
- Luxury Tours Around Melbourne.
- Bespoke Event Transfers.
- Offered high-level customer service, with over 80 5-star reviews and counting.
Delivery Manager
Lexer
, Australia
07.2021 - 04.2023
- Led and managed software development teams, delivering projects on time and within budget
- Implemented agile methodologies to improve project efficiency and quality
- Effectively communicated project status and addressed stakeholder concerns, ensuring client satisfaction
- Mentored and developed team members, fostering a culture of innovation and continuous learning
Traffic Manager
Lexer
, Australia
09.2020 - 07.2021
- Managed schedules, balanced workload across teams, and ensured smooth workflow
- Monitored project progress, budget utilisation, and identified areas for process improvement
- Communicated updates to stakeholders and collaborated to optimise workflow and ensure client satisfaction
- Generated reports, analysed data, and identified trends to enhance agency performance
Client Success Manager & Specialist
myEdOnline
St Kilda, Australia
10.2019 - 09.2020
- Oversaw and nurtured an existing customer portfolio, cultivating robust relationships with clients
- Collaborated closely with stakeholders company-wide to maintain and expand revenue streams
- Delivered compelling presentations and demonstrations of solutions to clients, providing training and onboarding support
- Analysed client success data sets, including app usage and website activity, to identify trends and improve customer experience
VP of Customer Loyalty & Operations Manager
TuteSmart
Melbourne, Australia
03.2019 - 10.2019
- Developed and implemented customer engagement plans to enhance customer satisfaction and loyalty
- Led the development of a customer service culture and optimised workflows to improve the customer experience
- Managed staff, implemented operational systems and procedures, and ensured a safe work environment
- Analysed workflow, implemented changes for efficiency, and managed vendor relationships
Telstra Business Complex Sales Consultant
Telstra
Burwood, Australia
04.2014 - 08.2015
- Sold and serviced Telstra products to SMEs and new ventures, consistently meeting and exceeding targets in NPS, revenue, and compliance
- Built strong customer rapport to maximise ROI and create customer advocates
- Piloted NBN wireless product sales, created automated ordering forms, and served as a team SME for various technical areas
Duty Manager & Inventory Replenishment Team Member
Woolworths Limited
Woolworths Thrift Park, Australia
01.2011 - 03.2014
- Provided leadership and mentoring to ensure exceptional customer service delivery
- Trained and developed team members in customer service, work standards, and safety protocols
- Managed day-to-day store operations, including stock control, inventory replenishment, and customer service
Business Development Associate
CSIRO
03.2013 - 11.2013
- Collaborated with CSIRO scientists, Business Development Manager, and University Supervisor to develop commercialisation reports
- Identified and forecasted business opportunities, developing comprehensive plans for commercialisation, marketing, and product development
- Delivered impactful presentations to stakeholders, promoting and raising awareness of CSIRO technology
Education
Digital Delivery with Agile -
RMIT Online
07.2022
Master's - Business, Science and Technology
Monash University
01.2013
Bachelor of Science (BS) - Human Physiology and Psychology
Monash University
01.2011
Skills
- Collaborative Team Leadership
- Employee Performance Assessment
- Project Management
- Stakeholder Relationship Management
- Strategic Meeting Facilitation
- Engaging Presentation Skills
- Staff Development
- Sales Strategy Formulation
- Customer Relationship Development
- Competitor Landscape Assessment
- Revenue growth
- Operational Efficiency Enhancement
- Revenue Forecasting
- Client Portfolio Management
- Strategic Networking Skills
- Cross-functional collaboration
- Customer Loyalty Strategies
- Empathy in Communication
- Agency Management Tools
- CRM Software
- Siebel
- Flexcab
- NPAMS
- Asana
- ClickUp
- Intercom
- Harvest
- Flowdock
- HubSpot
- Xero
- Float
References
References available upon request.
Timeline
Business Development and Operations Coordinator
FeelDX
02.2025 - Current
Chairperson
Keysborough Community Childrens Centre (KCCC)
12.2023 - Current
Owner and Director
Going to Places
03.2023 - Current
Delivery Manager
Lexer
07.2021 - 04.2023
Traffic Manager
Lexer
09.2020 - 07.2021
Client Success Manager & Specialist
myEdOnline
10.2019 - 09.2020
VP of Customer Loyalty & Operations Manager
TuteSmart
03.2019 - 10.2019
Telstra Business Complex Sales Consultant
Telstra
04.2014 - 08.2015
Business Development Associate
CSIRO
03.2013 - 11.2013
Duty Manager & Inventory Replenishment Team Member
Woolworths Limited
01.2011 - 03.2014
Digital Delivery with Agile -
RMIT Online
Master's - Business, Science and Technology
Monash University
Bachelor of Science (BS) - Human Physiology and Psychology
Monash University
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