Vincent Phan
St Albans,Victoria
Summary
Dynamic professional with proven expertise in order fulfilment and quality control, honed at Woolworths Distribution Centre. Recognized for exceptional time management and customer service skills, successfully delivering projects as a Freelance Graphic Designer. Committed to enhancing team collaboration and maintaining organized inventory, ensuring optimal operational efficiency.
Overview
8
8
years of professional experience
Work History
Warehouse Worker
Breeze Group
10.2022 - Current
- Collected and packaged items to successfully fulfill orders
- Adhered to stacking guidelines to support merchandise integrity and personnel safety
- Organized and transported pallets to warehouse locations to maintain organized inventory areas
- Marked stock items with identification tags, stamps, electric marking tools, or other labeling equipment
- Printed requests and collected stock location orders to maintain inventory control
- Completed orders for new and established customers, including locating merchandise, packaging items and handling the associated documentation
- Loaded materials and products into dedicated package processing equipment
- Attached tags, labels, and tickets securely to merchandise for retail use
- Restocked shelves, racks and bins with the latest merchandise in attractive displays
- Reviewed shipments to verify the correct type and quantity of incoming items
Voice Pick Packer
Woolworths Distribution Centre
02.2023 - 02.2024
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
Server And Cashier (BOH & FOH)
Monster Chicken
01.2021 - 03.2022
- Served both front and back of house with flexible abilities
- Communication between the team and customers
- Customer satisfaction
- Greeted all guests with smile and friendly greeting
- Restocked stations regularly to promote team productivity and meet customer needs
- Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant
- Returned non-purchased products to shelves and performed general merchandising functions
- Collected payment for customer purchases
- Obtained thorough knowledge of products sold to assist customers with locating and purchasing items
- Employed suggestive selling techniques to promote special and popular products
- Maintained merchandise displays, including endcaps, floor displays, and aisles
- Found ways to improve customer experience and acted as store brand ambassador
- Processed cash register transactions, inputted product costs, and gave back change
Freelance Graphic Designer
Rio
01.2017 - 12.2020
- Delivered 20 websites from concept to completion
- Successfully completed over several freelance Graphic Design Jobs with a strong customer satisfaction rate
- Assisted in the management of graphics for brand and portfolio presentations
- Greeted clients and handled correspondence between the designer and clients
- Worked in collaboration with other designers and organised and completed with satisfaction
- Engaged clients in the design development process to better serve their individual needs
Education
High School Diploma -
St Albans Secondary College
Melbourne VIC12-2022
Skills
- Time management
- Customer service
- Team collaboration
- Labelling products
- Quality control
- Order fulfilment
- Pallet organization
- Problem solving
- Effective communication
- Organizational skills
- Relationship building
- Reliability
Accomplishments
- Collaborated with team of 5 in the development of our personal clothing brand.
- Supervised team of 5 staff members.
Hobbies and Interests
- Graphic Design
- Enjoy participating in gym and volleyball for overall physical and mental well-being.
- Gym Workouts
- Volunteering
- Blogging/Vlogging
- I enjoy helping others and giving back to the community.
- Web Development and Design
- I like working with my hands and fixing things.
- Photography
- Fashion and Style
Accomplishments
- Resolved product issues through consumer testing
- Collaborated with cross-functional teams to refine product design, contributing to a 15% increase in positive customer reviews
- Identified and reported usability issues, resulting in faster product iterations, and better alignment with customer needs
- Conducted market research and competitor analysis to support product development and brand positioning strategies
- Recognised for providing personalised styling advice aligned with brand identity
Affiliations
Passionate about graphic design and video editing, currently a Division 1 volleyball athlete, and dedicated to fitness with regular gym training, I enjoy motorbike riding and have a keen interest in streetwear fashion.
Availability
Currently open to all days of the week, 24/7 with full commitment; however, this can be due to change in the upcoming months.
Timeline
Voice Pick Packer
Woolworths Distribution Centre
02.2023 - 02.2024
Warehouse Worker
Breeze Group
10.2022 - Current
Server And Cashier (BOH & FOH)
Monster Chicken
01.2021 - 03.2022
Freelance Graphic Designer
Rio
01.2017 - 12.2020
High School Diploma -
St Albans Secondary College
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