VINCENT SAIRUS GERA
Holland Park,QLD
Summary
Detail-oriented Experienced Project Engineer and Customer Service with a Bachelor's in Civil Engineering and currently pursuing a Master's in Sustainability in Infrastructure with Project Management in QUT.
Overview
5
5
years of professional experience
Work History
Project Engineer
Minerva Water Solutions
05.2024 - 02.2025
- Company Overview: Client-State Government of Kerala. Project-Government-Kerala Chicken Poultry Plant.
- Developing project plans, schedules, and budgets.
- Coordinating with clients, stakeholders, and team members to define project scope and objectives.
- Supervising construction activities to ensure compliance with design specifications and industry standards.
- Conducting quality assurance and quality control inspections.
- Allocating resources, including personnel, equipment, manpower and materials, effectively to meet project goals.
- Compiling project data and preparing presentations for project reviews and evaluations.
- Client-State Government of Kerala. Project-Government-Kerala Chicken Poultry Plant.
QA/QC Engineer
Ray Constructions Limited
08.2022 - 01.2024
- Company Overview: Client: Linde Germany Limited. Project-Oxygen Plant Project.
- Liaise with the client to determine inspection roles and responsibilities.
- Ensure regular communication with the on-site Project Manager and Project Executive as needed.
- Test & Verify identity, purity, potency, and composition, and ensure the quality of materials.
- Follow established quality control procedures and practices to comply with both government and company construction standards and guidelines.
- Client: Linde Germany Limited. Project-Oxygen Plant Project.
Sr. Executive - Order Management-Customer Support)
Swiggy
04.2022 - 08.2022
- Managing customer inquiries and concerns related to order placement, delivery status, and order cancellations.
- Coordinating with the delivery team to ensure that orders are delivered on time and in the correct condition.
- Managing order data and records to ensure accuracy and completeness.
- Providing excellent customer service to build customer loyalty and retention.
Estimator
USA Construction
10.2021 - 02.2022
- Provided exceptional assistance to customers by directing and addressing their queries.
- Ensured customer satisfaction by making them feel valued and delighted.
- Gained extensive knowledge about various aspects of US Construction.
- Dedicated three weeks to soft skill training and assessments.
Customer Support
Cogent E Services
06.2021 - 10.2021
- Communication with customers via email, chat and call.
- Initiating promo or refund after understanding the customer's needs and problems.
Campaign Ambassador
We settle
08.2020 - 09.2020
- Represented and promoted We Settle on different platforms and social media sites.
- Researched on various marketing strategies that could be implemented in We-Settle.
- Developed marketing strategies in order to increase the customer base to promote We-settle.
- Designed and Organized various PPT and webinars to promote We Settle.
- Participated in group decision-making sessions.
Education
Master of Science - Sustainability in Infrastructure with Project Management
Queensland University of Technology
Brisbane, QLD12-2026
Bachelor's - Civil Engineering
Noorul Islam University
01.2021
Skills
- Microsoft Office
- Project management
- CAD
- BlueBeam
- Customer service
- Effective communication
- Team collaboration
Training
Product Management Certification Course, Internshala
Workshops And Certifications
- Fundamentals of Digital Marketing, Google
- Artificial Neural Networks in Water Resources Applications, Gnanamani College of Technology, Tamil Nadu
- Appropriate Dispute Resolution in the Construction Industry, Bureau for the Empowerment of Arbitration and Mediation
- Construction Project Management with Innovative Tools and Techniques, University of Melbourne, Australia & SRM University
- Construction Management Course, Brentwood Open Learning College, UK
- 5 Day Student Development Program on Urban Mobility - Trends, Challenges & Opportunities, Global Academy of Technology, Bangalore
- Enhancing and Assuring Sustainable Development with Holistic Approach, Institute of Engineering & Technology, Rajkot
Personal Information
- Place of Birth: Abu Dhabi
- Date of Birth: 07/24/97
Timeline
Project Engineer
Minerva Water Solutions
05.2024 - 02.2025
QA/QC Engineer
Ray Constructions Limited
08.2022 - 01.2024
Sr. Executive - Order Management-Customer Support)
Swiggy
04.2022 - 08.2022
Estimator
USA Construction
10.2021 - 02.2022
Customer Support
Cogent E Services
06.2021 - 10.2021
Campaign Ambassador
We settle
08.2020 - 09.2020
Master of Science - Sustainability in Infrastructure with Project Management
Queensland University of Technology
Bachelor's - Civil Engineering
Noorul Islam University
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