Vincent Williams
Grafton,NSW
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Genuine about helping people and a talent for interacting with staff and customers at all levels of organisation and public.
Overview
7
7
years of professional experience
Work History
Sales Agent
Elders Lifestyle Group
11.2022 - Current
- Increased sales and customer satisfaction through personalized servicing.
- Assisted call-in customers with questions and orders.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Explained features and advantages of realestate.com and domain products or services to promote sales.
- Identified new targets, developed new business opportunities and presented sales pitches successfully to customers.
- Logged reports, expenses, receipts, and sales in company database.
- Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Built relationships with customers and community to promote long term business growth.
- Spoke to customers in a professional manner to increase trust and establish relationships.
Sales Associate
Elders Real Estate
01.2020 - 11.2022
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Generated leads for sales and rental properties through cold calls and referrals.
- Communicated with clients to understand property needs and preferences.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial, residential and rural use.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Coordinated appointments to show marketed properties.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Reviewed market research data and changed sales plans accordingly.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
Employment Services Youth Advisor
ETC
06.2019 - 01.2020
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Provided key emotional support to special needs youth.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Reached out to managers and team leaders to source requirements for training and identify needs.
- Tracked employees before, during and after training to verify attainment of training objectives.
- Supported and coached employees as part of successful training initiatives.
- Conducted regular evaluations of employee knowledge and skills, adjusting training strategies to close gaps.
- Maintained databases of employee training and produced reports for management detailing training processes, participation and other metrics.
Trades Assistant Labourer
Brown’s Commercial Building
11.2019 - 01.2020
- Paving, Concreting (slab pouring), Cutting and Grinding, Plumbing (laying pipe), Use of power tools, Machinery spotting, Light tipper truck driving
Civil Labourer
Seymor Whyte
04.2019 - 05.2019
- Paving, Concrete mixing and laying, Cutting and Grinding Grout pads, Bridge work, Scrabbling and green cutting (Air Compressor Tools), Machinery spotting (2-way radio), Light tipper truck driving
Civil Labourer
BMD Constructions
04.2019 - 05.2019
- Irrigation control (Water Pumping), Concrete mixing and laying, Cutting and Grinding Grout pads, Bridge work, Scrabbling and green cutting (Air Compressor Tools), Machinery spotting (2-way radio), Light tipper truck driving
Civil Labourer
BMD Constructions
09.2018 - 01.2019
- Irrigation control (Water Pumping), Concrete mixing and laying, Fencing and flagging, Machinery spotting (2-way radio), Light tipper truck driving
Civil Labourer
Shamrock Civil Engineering
01.2018 - 04.2018
- Gate keeping, Concrete mixing and laying, Fabric laying, Machinery spotting (2-way radio), Traffic Directing
Soil Testing Traineeship
Network Geotechnics
09.2017 - 11.2017
- Onsite soil testing, Sample tracking and testing, Moulding, Compacting the ground
Labourer (Temp Contract)
Mullaway Farm Palmers Island
06.2017 - 07.2017
- Tracker driving, Quad driving, Set nets, Cleaning, Put fish to sleep, Pack and sent to suppliers
Trade Assistant
Apex Roofing Sydney
02.2017 - 05.2017
- Work safely at heights, Apply OHS requirements, policies and procedures in the construction industry, Conduct workplace communication, Work effectively and sustainability in the construction industry, Apply basic levelling skills
Trade Assistant
Wayne Marshall Restumping Service
09.2016 - 12.2016
- Concreting, Carpentry, Measuring and cutting, Using tools and equipment, Handling construction material, Carry out measurement and calculations
Education
Certificate IV - Real Estate Practice
Australian College of Professionals
Online10.2023
Certificate of Registration - Real Estate
Australian College of Professionals
Online02.2020
High School Diploma -
Maclean High School
Maclean, NSW09.2016
Skills
- Cold Calling
- Lead Follow-Up
- Real Estate Development
- Market and Competitive Analysis
- Market Forecasting
- Online Platforms
- Market and Product Knowledge
- Marketing and Advertising
- Offer Negotiations
- Professional Relationships
- Outstanding Customer Service
- Interior Design
Qualifications And Training
- 2017, Pacific Complete Induction
- 2017, BMD Induction
- 2017, Seymour Whyte Induction
- 2017, White Card OH&S
- 2017, Peer Tutor Support
- 2017, Teachers Aid Officer Workplacement
- 2014, White Card
Education And Volunteering
- 2019, Lower Clarence Football Club, Canteen, Fundraising events
- 2016 - 2019, Grafton Ghosts Football Club, Canteen, Fundraising events
- 2016, Maclean Public High School, Extension II English, Advance Maths, Biology
- 2014, 15 & 16, Maclean Public High School, School Based Work Experience as a teachers Aid
Drivers Licence
Car (own reliable transport)
References
Previous Employer References
Grant Gillies
Elders Lifestyle Group Yamba - Licensee in Charge
Mobile: 0405 388 400
James Young
Elders Lifestyle Group - Sales Manager Northern Rivers
Mobile: 0419 856 840
Character References
John Cameron
Elders Grafton - Former Colleague
0409 377 181
Paul Morris
Birrigan Gargle Local Aboriginal Land Council - CEO
0458 746 815
Personal Passion for Rugby League
Played Rugby League at both a professional and local level for many years. Captained teams at both representative levels including New South Wales under 16's and 18's and local junior teams from under 10's through to under 18's. I continue to play local first grade rugby league to maintain fitness and community engagement. I volunteer regularly at the local junior league carnivals and senior season games including working the gate and the canteen.
Timeline
Sales Agent
Elders Lifestyle Group
11.2022 - Current
Sales Associate
Elders Real Estate
01.2020 - 11.2022
Trades Assistant Labourer
Brown’s Commercial Building
11.2019 - 01.2020
Employment Services Youth Advisor
ETC
06.2019 - 01.2020
Civil Labourer
Seymor Whyte
04.2019 - 05.2019
Civil Labourer
BMD Constructions
04.2019 - 05.2019
Civil Labourer
BMD Constructions
09.2018 - 01.2019
Civil Labourer
Shamrock Civil Engineering
01.2018 - 04.2018
Soil Testing Traineeship
Network Geotechnics
09.2017 - 11.2017
Labourer (Temp Contract)
Mullaway Farm Palmers Island
06.2017 - 07.2017
Trade Assistant
Apex Roofing Sydney
02.2017 - 05.2017
Trade Assistant
Wayne Marshall Restumping Service
09.2016 - 12.2016
Certificate IV - Real Estate Practice
Australian College of Professionals
Certificate of Registration - Real Estate
Australian College of Professionals
High School Diploma -
Maclean High School
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