Vincent Yip
Brisbane,QLD
Summary
Detail oriented professional with experience in CLIENT SERVICE, SHOPPING EXPERIENCE, FRONT LINE OPERATION, TROUBLESHOOTING and MANAGEMENT. Expert of understanding the customers behaviour. Seeking to take the nest career step with respected organisation dedicated to world class quality. Born leader with the ability lead teams to process and manage large volumes without compromising service or quality.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Store Manager
TASTE - A.S. Watson Group
Tung Chung, NT
11.2020 - 06.2023
- Monitor frontline operation of a team of 150+ staffs with 40,000ft+ sales floor
- Tracking sales and goals
- Lost prevention
- Contact with the suppliers
- Corporation program with 3rd parties
- Sales floor layout arrangement
- Online shopping Apps
- Safety standard - work environment
- Safety standard - food hygiene
- Marketing meetings
- Promotions.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Store Manager
GAP Inc.
09.2013 - 08.2020
- Monitor daily operation of a team of 100+ staffs
- Tracking daily sales with all the stores
- Arranging manpower between stores
- Ensure stores layout are alien
- Handle customers feedbacks and complains
- Promote membership program
- Review team performance
- Staff recruitment
- Training and coaching
- Media and Ads
- Company IG account.
Visual Manager
Abercrombie & Fitch and Hollister Co.
12.2011 - 09.2013
- New store start up
- Customers shopping experience
- Sales floor layout design
- Following up company standard
- Meetings with other department
- Daily report to headquarters in U.S
- Review team performance
- Staffs scheduling
- Staff recruitment
- Handle reports, monthly inventory
- Manage stock control.
Education
Diploma of Food Chain And Retails
ParknShop Retail College
Hong Kong11-2022
Bachelor of Economics -
UNIVERSITY OF TEXAS
01.2003
High School Graduate (HKALE) -
WAH YAN COLLEGE, KOWLOON
01.1999
Skills
- Management
- Problem Solving
- Customers solution
- Process Development
- Store operations oversight
- Prioritization Skills
- Management Skills
- Engaging People
- Time Management
- Work Under Pressure
- Competitor Monitoring
- Employee Training
References
Reference available upon request
Accomplishments
- HONG KONG RETAIL MANAGEMENT ASSOCIATION Best Management GOLD Reward 2021-2022
Affiliations
- Mmcee of ParknShop company annual conference 2023
Certification
- Valid driver License from Hong Kong and Australia.
Timeline
Store Manager
TASTE - A.S. Watson Group
11.2020 - 06.2023
Store Manager
GAP Inc.
09.2013 - 08.2020
Visual Manager
Abercrombie & Fitch and Hollister Co.
12.2011 - 09.2013
Diploma of Food Chain And Retails
ParknShop Retail College
Bachelor of Economics -
UNIVERSITY OF TEXAS
High School Graduate (HKALE) -
WAH YAN COLLEGE, KOWLOON
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