Vincentio Susanto
8 Olsen Court, Kellyville Ridge,NSW
Summary
Organized and dependable candidate consistently proving ability to effectively manage multiple priorities while maintaining a positive attitude. Willing to take on additional responsibilities to contribute to team success and achieve collective goals. Keen eye for detail and strong organizational skills excel as a team player ensuring accuracy in every task. Demonstrates efficiency and dedication through capacity to handle multiple projects simultaneously.
Overview
5
5
years of professional experience
Work History
Personal Bank Advisor
Westpac
03.2024 - Current
- Helped customers open and close accounts, apply for loans and make sound financial decisions
- Followed operational standards, promoting security, risk management and compliance
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
- Educated customers on variety of retail products and digital solutions, enhancing customer experience
- Assisted and advised customers on using online and mobile banking systems
- Maintained position of trust and responsibility by keeping customer business confidential
- Expanded customer relationships by maintaining regular follow-up processes and rapport
- Met with customers to analyze financial needs and maximize sales opportunities
- Used job-related software and computer to collect and record customer deposits, fees and issue receipts
- Prepared bank deposits, general ledger postings and statements
- Informed customers of procedures for depositing checks and applying for ATM cards
- Reconciled cash and checks against computer records at end of shift
- Completed daily cash balancing and operated ATMs
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
Food and Beverage Team Leader
Sheraton Grand Sydney Hyde Park
04.2019 - 03.2024
- Managed Conservatory Bar, serving beverages efficiently to large audiences
- Oversaw inventory, maintained cleanliness, and handled customer complaints
- Waited tables and tended bar for over 100-500+ guests, ensuring satisfaction
- Self-taught bartender with a focus on customer needs and satisfaction
- Assist with clean-up of event or dining room areas to ensure health and food safety standards are met
- Arrange the presentation of food and beverage items on tables carts and buffets that are attractive and professional in appearance
- Conduct quality and accuracy checks of food trays prior to delivery to events and dining room
- Set-up event function areas for food and beverage services as designated
- Accounted for total number of attendees or guests and supplied adequate refreshments for duration of event
- Worked directly with kitchen staff to ensure food and beverages were plated and trayed for delivery to appropriate area.
Shareholder
Laing + Simmons
10.2022 - Current
- Cultivated strong client relationships, ensuring exceptional service and satisfaction
- Executed comprehensive marketing campaigns to attract potential buyers and tenants
- Provided expert advice on financing options and zoning regulations
- Monitored local real estate trends and identified new opportunities.
Luxury Retail Sales Associate (Temp Contract)
Faurè Le Page
05.2022 - 11.2022
- Provided detailed product knowledge to customers
- Maintained organized, well-stocked shelves and displays
- Executed daily store operations including opening and closing procedures
- Processed payments accurately and efficiently using point of sale systems
- Performed inventory counts on a regular basis to ensure accuracy of stock levels
- Created attractive window displays to draw attention to merchandise
- Developed strong relationships with customers by providing exceptional customer service
- Suggested additional items based on customer needs and preferences
- Maximized sales by keeping areas tidy, fully stocked and correctly priced
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases
- Operated register, handled cash and processed credit card transactions
- Produced sales documents, finalized deals and filed records.
Education
Diploma/Bachelor of Business Management - Business Management
Western Sydney University
Parramatta, NSWHighschool Diploma - Business Management
St Marks Catholic College
Stanhope Garden, NSW11.2018
Skills
- Customer Relationship Management: Building strong rapport with clients and providing exceptional service
- Sales and Marketing: Executing marketing campaigns, increasing sales through thoughtful customer consideration
- Financial Services: Assisting with financial decisions, account management, and compliance
- Problem-Solving: Troubleshooting and resolving issues effectively
- Communication: Excellent verbal and written communication skills
- Attention to Detail: Accurate data entry, maintaining records, and detailed recommendations
- Team Collaboration: Working with teams to ensure high-quality service and support
- Technical Proficiency: Familiarity with CRM systems (eg, Salesforce), Microsoft Office Suite, and customer service software
- Adaptability: Working in fast-paced and remote environments
- Event Management: Organizing and managing events and functions efficiently
- Customer Education: Providing information and training on products and services
Volunteers
- St Marks Spring Fair - Ride and Stall holder (2016)
- John XXIII Primary School - Teaching Assistant (2016)
- St Marks' Market Day - Stall Organiser and Cashier (February 2016)
- Beyond Blue Fundraiser - BBQ Stand (2018)
- St Vinnies Van - (2017-2018).
- WSU Socials soccer team player.
- WSU Social pool/billiards competitor.
Hobbies and Interests
- Japanese Culture
- Football (Soccer)
- Pool/Billiards
- Hiking
- Traveling
- Badminton
Languages
Indonesian
Professional Working
Timeline
Personal Bank Advisor
Westpac
03.2024 - Current
Shareholder
Laing + Simmons
10.2022 - Current
Luxury Retail Sales Associate (Temp Contract)
Faurè Le Page
05.2022 - 11.2022
Food and Beverage Team Leader
Sheraton Grand Sydney Hyde Park
04.2019 - 03.2024
Diploma/Bachelor of Business Management - Business Management
Western Sydney University
Highschool Diploma - Business Management
St Marks Catholic College
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