VINCENT R. ESCANILLA

Department Manager

HENNES & MAURITZ (H&M Philippines)

Philippines, Philippines/NCR

01.2014 - 01.2024

Working at the heart of a fast-paced fashion business, you are responsible for the cash office and shop floor administration
You train, inform and support the store team to ensure they are knowledgeable and competent in store stock, cash, banking and administration procedures
Meeting the expectations of customers and colleagues at all times, as well as following procedures and standards, are a given for you
You ensure the store adheres to the company accounting, payroll and cash handling policies and procedures to comply with legislation and prevent losses
Complete all cash handling, accounting and personnel requirements in a secure, accurate and timely manner
Pro-actively prevent administration mistakes and cash losses and follow up daily on the status
Complete the required reports and data entry
Communicate with the relevant people in the business (e.g
Accounting, Payroll department, IT, Controlling, Security)
Report any mistakes, losses or improper practices and follow up in the correct manner
You support the sales in store by encouraging efficiency through best practice
Ensure that all technical equipment (tills, scanners, back office equipment) are in working order and any faults are reported and followed up
Prepare the cash points daily with correct floats, stationary and perform required cash lifts
Ensuring the end of day routines are supported
Help all staff to be knowledgeable in the cash point procedures and best practices to provide the best customer service and prevent administration or cash losses
Prevent stock loss by verifying reduction and garment transfer routines to ensure correct bookings
Along with the management team, keep a tidy and organized back of house, following safety and security requirements
Ensure the correct key handling procedures are adhered to by all staff and management
You work together with the management team to keep the store up to date and well informed of all administrative policies and routines
Train and educate the staff and management teams on administration procedures
Communicate all accounting and cash handling routines and policies within the store
Keep the team up to date with relevant news and changes
Supervise the work of employee and ensure they perform their duties diligently into standard off the store
Coordinate activities for the week plan
Carrying out re-merchandising, display, price markdowns duties
Representing the store in a professional and positive manner
Executing marketing and visual merchandising initiatives
Promote sales especially 'add on' sales
As a team
Effective communicator and problem-solver
Highly analytical, organized, detailed.